Chapter 8 summary for exam 2

Question 1

Training

Answer 1

A structured effort by an organization to help employees learn job-related skills.

Question 2

Needs analysis

Answer 2

The process of determining the training needs of an organization

Question 3

Organizational analysis( training effectiveness)

Answer 3

The process of identifying organizational factors that affect training effectiveness, either positively or negatively.

Question 4

Person analysis

Answer 4

The process of identifying the employees who need training and determining the areas in which each individual employee needs to be trained.

Question 5

Performance appraisal scores

Answer 5

A rating representing some aspect of an employee’s work performance.

Question 6

Surveys

Answer 6

Questionnaires asking employees about the areas in which they feel they need training.

Question 7

Skill test

Answer 7

A test that measures an employee’s level of some job-related skill.

Question 8

Knowledge test

Answer 8

A test that measures the level of an employee’s knowledge about a job-related topic.

Question 9

Case Study ( workplace problem)

Answer 9

employees are presented with a real or hypothetical workplace problem and are asked to propose the best solution.

Answer 10

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Question 11

Role-play

Answer 11

A training technique in which employees act out simulated roles.

Question 12

Behavior modeling

Answer 12

A training technique in which employees observe correct behavior, practice that behavior, and then receive feedback about their performance.

Question 13

Massed practice( short period of time)

Answer 13

Concentrating learning into a short period of time.

Question 14

Microlearning( few mintues )

Answer 14

Training programs that are only a few minutes in length.

Question 15

Asynchronous technologies( Distance learing)

Answer 15

Distance-learning programs in which employees can complete the training at their own pace and at a time of their choosing.

Question 16

synchronous( training at the same time)

Answer 16

Distance learning programs that require employees to complete the training at the same time and at the same pace, although they may be in different physical locations.

Question 17

Interactive video

Answer 17

A training technique in which an employee is presented with a videotaped situation and is asked to respond to the situation and then receives feedback based on the response.

Question 18

Programmed instruction( own pace)

Answer 18

A training method in which employees learn information at their own pace

Question 19

Gamification(games for training)

Answer 19

employee training programs, to foster engagement, motivation, and participation.

Question 20

Webinars( transmited)

Answer 20

which training is transmitted over the Internet.

Question 21

Modeling

Answer 21

Learning through watching and imitating the behavior of others.

Question 22

Job rotation

Answer 22

A system in which employees are given the opportunity to perform several different jobs in an organization.

Question 23

Cross-training

Answer 23

Teaching employees how to perform tasks traditionally performed by other employees.

Question 24

Apprentice training( combining)

Answer 24

which employees combine formal coursework with formal on-the-job training.

Question 25

Coaching

Answer 25

A method of training in which a new employee receives on-the-job guidance from an experienced employee.

Question 26

Pass-through programs( training others)

Answer 26

excellent employees spend a period of time in the training department learning training techniques and training employees.

Question 27

Mentor

Answer 27

An experienced employee who advises and looks out for a new employee.

Question 28

Skill-based pay

Answer 28

paying an employee who participates in a training program designed to increase a particular job-related skill.

Question 29

Feedback

Answer 29

Providing employees with specific information about how well they are performing a task or series of tasks.

Question 30

Negative feedback

Answer 30

Telling employees what they are doing incorrectly to improve their performance of a task.

Question 31

Transfer of training

Answer 31

The extent to which behavior learned in training will be performed on the job.

Question 32

Overlearning

Answer 32

Practicing a task even after it has been mastered to retain learning.

Question 33

Pretest

Answer 33

A measure of job performance or knowledge taken before the implementation of a training program.

Question 34

Posttest

Answer 34

A measure of job performance or knowledge taken after a training program has been completed.

Question 35

Solomon four-groups design( pretests, postests)

Answer 35

Solomon four-groups design An extensive method of evaluating the effectiveness of training with the use of pretests, posttests, and control groups

Question 36

Employee reactions

Answer 36

A method of evaluating training in which employees are asked their opinions of a training program.

Question 37

Employee learning

Answer 37

Evaluating the effectiveness of a training program by measuring how much employees learned from it.

Question 38

Formative tests

Answer 38

A test given during training to determine if a trainee is learning the material.

Question 39

Summative tests( success)

Answer 39

A test given at the end of a training program to evaluate the success of the training program.

Question 40

Application of training

Answer 40

the extent to which employees apply the material taught in a training program.

Question 41

Business impact(meeting goals)

Answer 41

A method of evaluating the effectiveness of training by determining whether the goals of the training were met.

Question 42

Return on investment (ROI)

Answer 42

The amount of money an organization makes after subtracting the cost of training or other interventions.