Chapter 11

Question 1

Leadership effectiveness (how is it measured)

Answer 1

Overall performance of the organization for which the leader is responsible, and the satisfaction of subordinates in the organization

Question 2

Causes of effective leadership(2 theories)

Answer 2

Character traits leadership theory, behavior-based leadership theory

Question 3

Character Traits Leadership Theory

Answer 3

Physical energy, intelligence greater than the average of followers led, prosocial influence (inherent traits of leaders, born with it)

Question 4

Behavior-Based Leadership Theory

Answer 4

“Behavior/style” of leaders (can be mimicked, not born with it)

Question 5

Task-oriented leadership

Answer 5

Leaders who primarily focus on the tasks to be done

Question 6

Person-oriented leadership

Answer 6

Leaders who primarily focus on building relationships with others in the organization, including subordinates

Question 7

Leadership Context

Answer 7

The sum of factors holding the potential to influence leadership or its outcomes

Question 8

Leader-member relations (good/poor)

Answer 8

The extent to which followers like, trust, and are loyal to their leader.

Question 9

Task structure (high/low)

Answer 9

The extent to which subordinates understand what task is to be accomplished, and how to do it

Question 10

Position power (strong/weak)

Answer 10

The amount of legitimate, reward, and coercive power a leader has by virtue of his/her relationship

Question 11

Types and purpose of communication (5) (who, how many, why)

Answer 11

Organizational, interpersonal, one-way, two-way, inform/influence/persuade/motivate

Question 12

Methods of communication

Answer 12

Verbal, written, non-verbal

Question 13

Importance of good communication (7) (helps you do what?)

Answer 13

Provide instructions
Interact with peers
Understand boss
Influence customers
Obtain feedback
Negotiate deals
Build relationships

Question 14

Ways to Improve Communication Skills(IDCOA)

Answer 14

-Identify goals
-Develop tone of messages
-Convey an emotion (empathy, concern, etc.)
-Observe non-verbal signals
-Active listening, asking questions

Question 15

Leading individuals/groups requires: (4)

Answer 15

As a manager, you’re dependent on other people to get the right work done well
- Networking, relationship building
- Moral compass/missions
-Emotional intelligence
-Enabling others to succeed

Question 16

what causes conflict? (personal, external, management)
(7)

Answer 16

Dislike between people
Personal problems carry over into workplace
Negative workplace/external events
Manager’s style
Management inaction to quell conflict
Business disagreements

Question 17

Dealing with workplace conflict (5)

Answer 17

1. Assess if intervention needed
2. Move to neutral location, both parties calm down
3. Suggest taking a break and resuming later
4. Consider HR intervention
5. Listen to all sides, show impartiality, acknowledge different views, focus on building consensus

Question 18

Improving negotiation skills (4)

Answer 18

Importance of preparation, source of power, positions vs. interests, creating vs. claiming value

Question 19

Source of power

Answer 19

BATNA, agreement trap, irrational escalation of commitment