chapter 12

Question 1

what is Human Resources Management (HRM)?

Answer 1

the process of determining hr needs and then implementing them to achieve organizational goals

Question 2

what are the 7 human resource needs?

Answer 2

recruiting
selecting
developing
motivating
evaluating
compensating
scheduling

Question 3

what are the 15 human resource challenges?

Answer 3

-half of all jobs will be disrupted by AI and tech
-a changing multi generational workforce
-shortages of trained workers in the sciences
-increase for tailored benefits
-implementing HRM information systems
-a shift in employee attitudes towards work
-increase in demand for temporary and part time work

-large number of skilled + unskilled workers in declining industries like steel+automobile are under employees +need training

-a growing percentage of new workers are uneducated
-a shortage of skilled trades due to retirement

-increase of yearly retirement of workers and managers must plan to transfer knowledge

-overseas workers working for less money and less laws

-increase in concern for health care, elder care and workplace violence + harassment

-decrease employee loyalty and increase in employee turnover

Question 4

what are the 5 steps for determining the organizations HR needs?

Answer 4

prepare HR inventory
prepare job analysis with description and specification
assess demand
assess supply
establish strategic plans

Question 5

explain prepare a Human Resources inventory?

Answer 5

this inventory should include ages, names, education, capabilities, training, special skills and other information important to the specific organization. this is important so you know what skills you have and what positions that you have and so you know who you need to hire

Question 6

explain prepare a job analysis?

Answer 6

a job analysis is a study of what is done by employees who hold various job titles, these are necessary to recruit and train employees

Question 7

what are the 2 components of a job analysis?

Answer 7

description of the job
specification about the person

Question 8

explain Assesing demand?

Answer 8

it is important to asses demand for a job because technology is changing rapidly and training programs must be started long before the need for a job Is apparent

Question 9

explain establishing a strategic plan?

Answer 9

a plan must address recruitment, selection, training and development, compensation and career management for the labour force so the organization knows how to hire and train to reach their orgaizational goals

Question 10

what are the 3 steps in the hiring process?

Answer 10

recruit
select
train/ develop

Question 11

what are the 5 steps in the selecting process for hiring?

Answer 11

application form
interview
test
investigate
probation

Question 12

what are the 7 kinds of training and development a company can do?

Answer 12

orientation
on the job training
apprenticeship
off the job training
online training
vestibule training
job simulation

Question 13

what is training and development?

Answer 13

it is an attempt to improve productivity by increasing an employees ability to perform. this training focuses on short-term skills

Question 14

what are the 3 steps in a training and development program?

Answer 14

assessing the needs of the organization

designing training activities to meet the identified needs

evaluating the effective ness of the training

Question 15

what explain employee orientation?

Answer 15

the activity that initiates new employees to the organization, fellow employees, supervisors, policies, practices, values and objectives of the firm

Question 16

explain on the job training?

Answer 16

on the job training is the most fundamental type of training, the employee being trained on the job immediately begins their tasks by doing, watching and imitating other at the work place

Question 17

explain apprentice programs?

Answer 17

they are a period during which a learner works along side an experienced employee to master the skills and procedures of a craft, some involve classroom training as well. some apprenticeships can take several years

Question 18

explain off the job training?

Answer 18

occurs away from the workplace and consists of internal or external programs to develop any variety of skills to foster personal development

Question 19

explain online training?

Answer 19

employees would attend classes online. offers an example of how technology is improving the efficiency of many off the job training programs

Question 20

explain vestibule training?

Answer 20

this is done in classrooms near the job site and employees are taught on similar equipment that is used on the job, this allows a learner to use proper methods and safety procedures before assuming an assignment

Question 21

explain job simulation?

Answer 21

it is a training where employees use of equipment that duplicates job conditions and tasks so that trainees can learn skills before attempting them on the job

Question 22

what are 6 ways to appraise employee performance?

Answer 22

identify training needs
use promotion as a tool
recognize workers achievements
evaluate hiring process
judge effectiveness of orientation process

Question 23

what are the 6 performance appraisal standards?

Answer 23

establish standards
communicate standards
evaluate performance
discuss results
take corrective action
use results to make decisions

Question 24

what are the 3 performance appraisal DO’s?

Answer 24

DO allow sufficient time without distractions for the appraisal

DO end the appraisal with positive suggestions for employee improvement

DO include the employee in the process as much as possible (let the employee prepare a self-improvement program)

Question 25

what are the 3 performance appraisal DONT’s?

Answer 25

DON’T attack the employee personally the employee

DON’T make the employee feel uncomfortable or uneasy

DON’T wait until the appraisal to address problems with the employees work

Question 26

why is it important to compensate for employees properly?

Answer 26

because if they are compensated properly that can manage their performance so they work well

Question 27

what are 8 ways to compensate employees?

Answer 27

salary
hourly wage
piecework system
commission plans
bonus plans
profit sharing plans
gain sharing plans
stock options

Question 28

what are the 4 ways to help staff in the career management area?

Answer 28

promoting and reassigning employees
terminating employees
retiring Employee
losing employees

Question 29

why would promoting and reassigning employees help in career management?

Answer 29

many companies find that promotion from within the company improves employee morale, internal promotions are also cost effective because the employee is already familiar with the corporate culture and procedures

Question 30

why would terminating employees help in career management?

Answer 30

downsizing and restructuring can help career management because when the company restructures it give more opportunities to the newer employees

Question 31

why would retiring employees help in career management?

Answer 31

in addition to layoffs another, too, used to downsize companies is to offer early retirement benefits to make older workers retire, this would give new workers the opportunity to grow in the company

Question 32

why would losing employees help career management?

Answer 32

learning about their reason for leaving can be valuable in preventing the loss of other good people in the future, this would help people feel comfortable in their career and to grow their career path

Question 33

what is career management?

Answer 33

the management of the careers and the future careers of an organizations employees