chapter 13

Question 1

has the relationship between management and employees been smooth?

Answer 1

no

Question 2

what is managements responsibility?

Answer 2

to produce a profit

Question 3

why were unions formed?

Answer 3

to protect workers from intolerable work conditions and unfair treatment

Question 4

what are the 3 reasons that in recent decades union strength has got weaker?

Answer 4

global competition- lots of jobs are being out sourced so less workers can join the union

shift from manufacturing to service and high tech industries- high tech and service jobs do not need a union to negotiate on their behalf

growth in part-time work- there have been less people joining unions since they are only part time

Question 5

why do unions have their strength?

Answer 5

they get their strength from numbers and all there workers coming together to voice their problems instead of one by one

Question 6

what are the 2 types of unions?

Answer 6

a craft union
an industrial union

Question 7

what is a craft union?

Answer 7

an organization of skilled specialists in a particular craft or trade

Question 8

why were craft unions formed?

Answer 8

they were formed to address fundamental work issues of pay, hours, conditions and job security typically for trades workers

Question 9

what is an industrial union?

Answer 9

a union that consists of unskilled and semi skilled workers in mass production industries like car manufacturing and mining

Question 10

what are the 6 reasons/ PRO’s employees join unions?

Answer 10

pro-union attitudes
poor management/ employee relations
negative organizational climate
poor work conditions
unions good reputation
job security

Question 11

what are the 6 reasons/ CON’s that employees do not join unions?

Answer 11

anti-union attitude
good management/ labour relations
positive organizational climate
good work conditions
unions bad reputation
peer pressure

Question 12

what are 6 things unions develop for workers?

Answer 12

workers compensation
minimum wage
overtime rules
severance pay
child labour laws
job saftey regulations

Question 13

what are 5 recent developments in employee benefits

Answer 13

workers compensation
minimum wage
vacations
pension plans
unemployment insurance

Question 14

what does the unionization rate refer to?

Answer 14

the percentage pf employees individuals who are union members

Question 15

what does the coverage rate refer to?

Answer 15

the percentage of employeed individuals both union and non union who are covered by a collective agreement

Question 16

who are unions regulated by?

Answer 16

federal and provincial legislation

Question 17

what does the law require unions to be?

Answer 17

democratic, financially accountable to their members and be registered with the labour board

Question 18

what percentage of workers in canada are protected by the employment laws of their Provence?

Answer 18

94%

Question 19

what is the labour relations board (LRB)?

Answer 19

a quasi-judicial body consisting of representatives from government, labour and business. they invistigate any workplace violations of the law

Question 20

what does the labour relations board investigate?

Answer 20

any work place violations of the law

Question 21

what does the Supreme Court of canada define sexual harassment as?

Answer 21

the unwelcome conduct of a sexual nature that detrimentally affects the work environment

Question 22

what does CCOHS define workplace violence as?

Answer 22

any act in which a person is abused, threatened, intimidated or assaulted in their employment

Question 23

what is collective bargaining?

Answer 23

the process whereby union and management representatives negotiate a contract for workers

Question 24

what is certification?

Answer 24

a formal process whereby a union is recognized by the labour relations board as the bargaining agent for a group of employees

Question 25

what is decertification?

Answer 25

the process by which workers can take away unions rights to represent them

Question 26

what is the collective bargaining management agreement?

Answer 26

more informally referred to as the labour contract, clarifies the terms and conditions and sets the tone under which management and organized labour will function over a specific period

Question 27

what are the 4 hiring conditions?

Answer 27

closed shop union shop agency shop open shop

Question 28

what is closed shop hiring?

Answer 28

when all new hires must be union members and hiring is done through the union

Question 29

what is union shop hiring?

Answer 29

the employer is free to hire anybody but the recruit must join the union within a short period of time

Question 30

what is agency shop hiring?

Answer 30

the new employee is not required to join the union but must pay union dues

Question 31

what is open shop hiring?

Answer 31

employees are free to join or not to join the union and pay or not to pay

Question 32

what are the 3 pros to joining a union?

Answer 32

members are generally better protected when a dispute rises usually receive higher wages and better benefit coverage better negotiating power as a group rather then an individual

Question 33

what are the 3 cons of joining a union?

Answer 33

promotion and pay may be determined by seniority negotiated compensation usually leads to higher production cost you may not agree with all of the unions decisions

Question 34

what are the 3 types of disputes?

Answer 34

grievance arbitration mediation

Question 35

what is a grievance?

Answer 35

a procedure laid down in the contract for resolving differences of interpretation

Question 36

what is arbitration?

Answer 36

independent, outside party to rule on the grievances

Question 37

what is mediation?

Answer 37

the same as arbitration, but the mediator has no power to impose a ruling upon the parties

Question 38

how does the grievance resolution process work?

Answer 38

the problem will work its way up the chain of authority until it is solved

Question 39

what is conciliation?

Answer 39

the process by which a trade union or an employer must use the governments services to help resolve differences

Question 40

what is the bargaining zone?

Answer 40

the range of options between the initial and final offer

Question 41

how long can the negation process take?

Answer 41

it can go on for months

Question 42

what is mediation?

Answer 42

the use of a third party mediator who encourages both sides in a dispute to consider to negotiate, they can make suggestions but not decisions

Question 43

what is arbitration?

Answer 43

an agreement to bring a impartial third party to make a decisions in a Labour dispute

Question 44

what is the labour agreement?

Answer 44

the agreement of work between the employee and management

Question 45

how long are labour agreements?

Answer 45

normally no longer than 2-3 years due to wanting to renegotiate after the contract

Question 46

what are 4 labour weapons used by employees to resolve conflict?

Answer 46

strikes boycotts picketing work slowdowns

Question 47

what are 4 management weapons used by managers to resolve conflict?

Answer 47

injections (legislation making workers work) strikebreakers (temporary workers) lockouts (lock the work premises) bankruptcy

Question 48

what is the back to work legislation?

Answer 48

laws that would force people to work and not strike

Question 49

why do they have the back to work legislation?

Answer 49

so people striking doesn't effect the public good (hospitals)

Question 50

what are strikes?

Answer 50

when workers collectively refuse to go back to work

Question 51

what are rotating strikes?

Answer 51

a union tactic of having alternating strikes amount different plants or cities, this lets employees get some pay

Question 52

what is a wildcat strike?

Answer 52

an unauthorized strike organized by the workers

Question 53

what are the 2 work place laws that would affect unionizing?

Answer 53

the right to know about workplace hazards the right to refuse unsafe work

Question 54

why would the right to know about workplace hazards and the right to refuse unsafe work affect unionizing?

Answer 54

because employees may feel that these laws protect them enough and joining a union would not be very beneficial when they are protected under these 2 rules