CHAPTER 12 Technology: A Marriage of Myth, Convenience, and the Virtual Hour

Question 1

What are the three dominant narratives of consumer culture?

Answer 1

Speed, cost, and scale.

Question 2

What technological advancement allowed long-distance exchanges?

Answer 2

The invention of writing and printing.

Question 3

Who invented the printing press?

Answer 3

Johannes Gutenberg.

Question 4

What did Gutenberg’s Bible represent in terms of cultural impact?

Answer 4

It went viral and disrupted the control of spiritual content by the Catholic Church.

Question 5

How has virtual communication changed our interactions?

Answer 5

We now email people sitting next to us and find companionship online.

Question 6

What is a key issue with virtual communication in consulting?

Answer 6

It struggles to deliver outcomes in relationship-based work.

Question 7

What is the effect of technology on privacy and solitude?

Answer 7

We have surrendered our privacy and solitude, being constantly on call.

Question 8

What is one major disadvantage of email communication?

Answer 8

Meanings can get distorted, leading to misunderstandings.

Question 9

Fill in the blank: The internet is great for getting facts but has a hidden cost in _______.

Answer 9

human relationships.

Question 10

What does the author suggest about online learning?

Answer 10

It cannot replace the quality of direct classroom experience.

Question 11

What is essential to humanize virtual engagements?

Answer 11

Structuring connection and asking personal questions.

Question 12

What is a recommended approach for small group discussions in virtual settings?

Answer 12

Break into small groups of 3 every 30 minutes.

Question 13

What should be minimized to enhance engagement in virtual meetings?

Answer 13

Screen sharing.

Question 14

What type of questions help build intimacy in virtual meetings?

Answer 14

Relational and personal questions.

Question 15

What is often lacking in traditional virtual meetings?

Answer 15

Engagement and interaction.

Question 16

What is the primary purpose of a high-engagement virtual hour?

Answer 16

Create clarity and accountability through deeper engagement.

Question 17

What should be displayed to create a more personal atmosphere in virtual meetings?

Answer 17

Images of the people attending.

Question 18

What is the recommended structure for starting a high-engagement virtual meeting?

Answer 18

Eliminate waiting rooms and play background music.

Question 19

What is a more effective question to start a meeting than discussing expectations?

Answer 19

Why was it important for you to come to this conversation?

Question 20

What is the importance of asking about vulnerabilities in virtual meetings?

Answer 20

It fosters deeper connections and accountability.

Question 21

What type of learning is most effective according to the text?

Answer 21

Social learning through live interaction.

Question 22

True or False: Technology is inherently a delivery system for relatedness and meaning.

Answer 22

False.

Question 23

What is the purpose of starting a meeting with a personal conversation?

Answer 23

To engage in a deeper and more personal conversation about the agenda

Question 24

How long should the initial conversation in a meeting last?

Answer 24

9 minutes

Question 25

After the initial conversation, what should participants be asked to comment on?

Answer 25

What struck you about the conversation you just had

Question 26

What is the maximum time recommended for presentations during a meeting?

Answer 26

20 minutes

Question 27

What should be avoided during small group discussions?

Answer 27

Giving advice to each other

Question 28

What types of questions might be asked in a small group during an educational gathering?

Answer 28

* If I took these ideas to heart, what actions or commitments would it demand of me? * What doubts or reservations do you have about these ideas?

Question 29

What is a key ground rule for accountability in small groups?

Answer 29

Participants can pass or say 'no' to a request

Question 30

What should participants do before ending their small group discussions?

Answer 30

Put their promises in the chat

Question 31

Why is structuring peers and participants important in virtual meetings?

Answer 31

To mitigate the loss of incidental contact that occurs in live meetings

Question 32

What should be acknowledged about virtual technology in meetings?

Answer 32

It is a useful and entertaining tool

Question 33

What is a vital part of the consulting and work process regarding meetings?

Answer 33

Knowing which parts of a project can be handled virtually and which require in-person interaction

Question 34

Fill in the blank: All closings end with some kind of _______.

Answer 34

[gift conversation]

Question 35

How can the loss of personal contact in virtual meetings be partially mitigated?

Answer 35

By spending more time in small groups