CHAPTER 21 Transformation Will Not Be Televised, Livestreamed, or Managed

Question 1

What is the primary role of consulting as described?

Answer 1

To be a learning architect

Question 2

What does transformation lead to according to the text?

Answer 2

A shift in story that opens the portal to a different future

Question 3

What is often prioritized over learning in traditional educational and consulting efforts?

Answer 3

Teaching

Question 4

Who is usually the real learner in a teacher-centered format?

Answer 4

The trainer

Question 5

What is a major consequence of a teacher-centered learning model?

Answer 5

The participant often leaves the session little changed

Question 6

What is suggested as a core leadership stance?

Answer 6

Not knowing

Question 7

What should be valued over answers in the learning process?

Answer 7

Questions

Question 8

True or False: High-control, predetermined answers can fix high-control, predetermined thinking.

Answer 8

False

Question 9

What mindset is necessary for fostering a collective responsibility for learning?

Answer 9

Understanding interdependence

Question 10

What should every moment in a training session exemplify?

Answer 10

The future we want to create

Question 11

What is essential for witnessing change during meetings?

Answer 11

Trusting the moment

Question 12

What must be encouraged in conversations to legitimize doubt and dissent?

Answer 12

Curiosity

Question 13

What should be emphasized instead of weaknesses in organizational life?

Answer 13

Forgiveness

Question 14

What is the relationship between change and integrity according to the text?

Answer 14

Change requires integrity and willingness to participate

Question 15

What happens when leaders begin to believe they are a finished product?

Answer 15

They become distanced from their own need to change

Question 16

Who are the archetypes for the right use of power mentioned in the text?

Answer 16

Confucius, Buddha, Christ, Lincoln, Gandhi, Martin Luther King Jr.

Question 17

What is the antidote to the patriarchy embedded in change strategies?

Answer 17

The union has to be the one to blink first

Question 18

Fill in the blank: All change, transformation, and hope are _______.

Answer 18

self-inflicted

Question 19

What must individuals let go of to treat the present moment as an example of the future?

Answer 19

Guilt or resentment about the past

Question 20

What is the relationship between employees and management in terms of change?

Answer 20

Employees create their relationship with bosses and both think the other needs to change.

Question 21

What does entitlement mean in the context of employee-boss relationships?

Answer 21

Entitlement means that we are not the problem and feel something is due to us.

Question 22

What is required for flawless consulting according to the text?

Answer 22

Courage to surrender to the change that is already in motion.

Question 23

What do we often rely on as a safe path in consulting?

Answer 23

• Religious belief in rationality and data
• Imitation of successful strategies

Question 24

True or False: The text suggests that being right is enough to influence others.

Answer 24

True

Question 25

What is the belief behind imitation as a strategy?

Answer 25

If we mirror what works elsewhere, we will achieve the future we want.

Question 26

What did research in General Electric reveal about effective supervisors?

Answer 26

The most effective supervisors were those who had given up on their chances of promotion.

Question 27

What did the pandemic provide many employees in terms of work?

Answer 27

A sense of freedom from being watched and the liberty to construct their own days.

Question 28

What are the consequences of a primary commitment to contribute and maintain integrity?

Answer 28

Adventure, uncertainty, and risk.

Question 29

What is the purpose of facing reality and acting with courage?

Answer 29

It is a way of valuing ourselves and discovering our integrity.

Question 30

What does the text say about authentic statements in consulting?

Answer 30

They should name what we see, identify our part in it, and state what we want.

Question 31

Fill in the blank: Flawless consulting requires _______ statements.

Answer 31

[authentic]

Question 32

What is the essence of personal relationships compared to consulting relationships?

Answer 32

In personal relationships, it is about exchanging feelings; in consulting, it is about exchanging wants.

Question 33

What does the text suggest about the role of consultants?

Answer 33

Consultants are as much learners as their clients.

Question 34

What is the importance of the online appendix mentioned in the text?

Answer 34

It provides checklists and references for consulting concepts and skills.

Question 35

What are the sections included in the online appendix?

Answer 35

* Overview * Contracting * Data collection and discovery * Feedback * Resistance * Implementation

Question 36

What is one of the key influences on the author's thinking about consulting?

Answer 36

The role of interpersonal skills in organizations, pioneered by Chris Argyris.

Question 37

What is the main message of the quote by Godwin Hlatshwayo?

Answer 37

Questions determine destinations and are crucial in shaping destiny.

Question 38

What does the text imply about the nature of obstacles in consulting?

Answer 38

Obstacles help us discover our own integrity.

Question 39

What is a key aspect of effective consulting according to the text?

Answer 39

Exchanging wants with clients.

Question 40

What does the author express gratitude for in the acknowledgments?

Answer 40

The support and contributions of various individuals in the field of consulting.

Question 41

Who is Ed Schein?

Answer 41

A pioneer in the field of organizational change who provided direction and insight.

Question 42

What is the main theme of Peter Block's work?

Answer 42

Chosen accountability and the reconciliation of community.

Question 43

Name one of Peter Block's best-selling books.

Answer 43

Flawless Consulting: A Guide to Getting Your Expertise Used.

Question 44

Fill in the blank: Peter Block's newest book, co-authored with Peter Koestenbaum, is titled _______.

Answer 44

Confronting Our Freedom: Leading a Culture of Chosen Accountability and Belonging

Question 45

What does Peter Block advocate for in his work?

Answer 45

Creating workplaces and communities that work for all through consent and connectedness.

Question 46

True or False: Peter Block's books promote patriarchal beliefs.

Answer 46

False

Question 47

Which training company did Peter Block found?

Answer 47

Designed Learning.

Question 48

What is the focus of the Common Good Alliance in Cincinnati?

Answer 48

Creating everyday African American wealth by collectively owning and controlling land, housing, enterprise, and the arts.

Question 49

What role did Peter Block serve at LivePerson?

Answer 49

Member of the Board of Directors.

Question 50

Fill in the blank: Peter Block's work offers an alternative to _______ beliefs that dominate our culture.

Answer 50

patriarchal

Question 51

What is the purpose of A Small Group, founded by Peter Block?

Answer 51

To create a new community narrative and promote civic engagement.

Question 52

Name one of the editors involved in the publication of the book.

Answer 52

Zach Schisgal.

Question 53

What city is Peter Block associated with?

Answer 53

Cincinnati, Ohio.

Question 54

What is the main focus of Peter Block's workshops?

Answer 54

Building the skills outlined in his books.

Question 55

Which urban arts center is Peter Block a director emeritus of?

Answer 55

Elementz.

Question 56

What is a key aspect of Peter Block's approach to change?

Answer 56

Through consent and connectedness rather than mandate and force.

Question 57

Fill in the blank: Peter Block's work emphasizes _______ over self-interest.

Answer 57

service