Chapter 13

Question 1

Information Technology (IT)

Answer 1

includes the equipment and techniques used to manage and process information

Question 2

Chief Information Officer (CIO)

Answer 2

is responsible for managing all information resources; immense important responsibility

Question 3

Knowledge Worker

Answer 3

develop or use knowledge; contribute to and benefit from information they use to perform planning, acquiring, searching, analyzing, organizing, storing, programming, producing, distributing, marketing, or selling functions

Question 4

Trading Hubs; E-Marketplace

Answer 4

facilitate electronic commerce between businesses in specific industries

Question 5

Electronic Barter

Answer 5

auction and exchange of goods

Question 6

Management Information Systems

Answer 6

methods and equipments that provide information about all aspects of a firm’s operations

Question 7

Database

Answer 7

an electronic filing system that collects and organizes data and information

Question 8

Database Management System (DBMS)

Answer 8

quickly and easily enter, store, organize, select, and retrieve data in a database

Question 9

Enterprise Resource Planning systems (ERP)

Answer 9

bring together human resources, operations, and technology

Question 10

Computer Network

Answer 10

is a group of two or more computer systems linked together by communications channels to share data; information networks include clients and servers

Question 11

Enterprise Software

Answer 11

large programs with integrated modules that manages all of the company’s internal operations

Question 12

Local Area Network (LAN)

Answer 12

lets people at one site exchange data and share the use of software and hardware from a variety of computer manufacturers

Question 13

Wide Area Network (WAN)

Answer 13

connects computers at different sites via telecommunications media such as phone lines, satellites, and microwaves; Internet

Question 14

Modem

Answer 14

connects the computer or a terminal to the telephone line and transmits data almost instantly, in less than a second

Question 15

Wireless Wide Area Networks (WWAN)

Answer 15

used by telecommunications

Question 16

Wireless Local Area Networks (WLAN)

Answer 16

radius of 500ft indoors and 1,000ft outdoors can be extended with antennas, transmitters, and other devices; Wi-Fi

Question 17

Intranet

Answer 17

private corporate networks; operates behind a firewall that prevents unauthorized access

Question 18

Enterprise Portal

Answer 18

an internal website that provides proprietary corporate information to a defined user group

Question 19

Virtual Private Networks (VPN)

Answer 19

connects two or more private networks over a public network

Question 20

Application Service Providers (ASP)

Answer 20

provides Enterprise applications, collaborative applications, and applications for personal use

Question 21

Managed Service Providers (MSP)

Answer 21

represents the next generation of ASPs, offers greater customization and expanded capabilities that include business processes and complete management of the network servers

Question 22

Management Information Systems

Answer 22

users, hardware, and software that support decision-making

Question 23

Management Support Systems (MSS)

Answer 23

a dynamic system that allows users to analyze data to make forecasts, identify business trends, and model business strategies; uses the internal master database to perform high-tech analysis

Question 24

Transaction Processing System (TPS)

Answer 24

receives raw data from internal and external sources and prepares these data for storage in a database similar to a microcomputer database but vastly larger

Question 25

Batch Processing

Answer 25

where data are collected over some time period and then processed together

Question 26

Online, real-time, Processing

Answer 26

processes data as soon as they become available

Question 27

Data Warehouse

Answer 27

combines many databases across the whole company into one central database that supports management decision-making

Question 28

Data Marts

Answer 28

special subsets of a data warehouse that each deal with a single area of data

Question 29

Information Reporting System

Answer 29

uses summary data collected by the TPS to produce both regularly scheduled and special reports

Question 30

Decision Support System (DSS)

Answer 30

helps managers make decisions using interactive computer models that describe real-world processes

Question 31

Executive Information Systems (EIS)

Answer 31

customized for an individual executive; provide specific information for strategic decisions

Question 32

Expert System

Answer 32

gives managers advice similar to what they would get from a human consultant

Question 33

Knowledge Management (KM)

Answer 33

focuses on researching, gathering, organizing, and sharing an organization's collective knowledge to improve productivity, foster innovation, and gain a competitive advantage

Question 34

Key Logging Software

Answer 34

copies and transmits a users keystrokes form selected sites to thieves

Question 35

Viruses

Answer 35

destory the contents of a computers hard drive or damage files

Question 36

Worm

Answer 36

spreads itself automatically from computer to computer ; doesn't require email replicate and transmits itself into other systemsn

Question 37

Trojan Horse

Answer 37

programs that look harmless and legitimate and trick the user into installing them; do no infect other files or self-replicate

Question 38

Piracy

Answer 38

using software without a license takes revenue away from the company that developed the program

Question 39

Firewall

Answer 39

hardware or software designed to prevent unauthorized access to or from a private network

Question 40

Data Mining

Answer 40

sophisticated database applications that look for hidden patterns in a group of data

Question 41

Digital Forensics

Answer 41

digital evidence taken from an individual's computer or corporate networks - web pages, documents, email, pictures

Question 42

Digital Forensics Software

Answer 42

safeguards electronic evidence used in investigations by creating a duplicate of a hard drive that an investigator can search by keywords, file type, or access date

Question 43

Grid/Cloud Computing (Utility or Peer-to-Peer Computing)

Answer 43

provides a way to divide the job into many smaller tasks and dispute them to a virtual supercomputer consisting of many small computers linked into a common network