chapter 13

Question 1

defined as (1) two or more freely interacting Individuals who (2) share norms, (3) share goals, and (4) have a common identity?

Answer 1

group

Question 2

defined as a small group of people working together with a common purpose, performance goals, and mutual accountability.

Answer 2

team

Question 3

a group assigned by organizations or its managers to accomplish specific goals.

Answer 3

formal group

Question 4

group formed by people whose overriding purpose is getting together for friendship or a common interest.

Answer 4

informal group

Question 5

designed to include members from different areas within an organization, such as finance, operations, and sales.

Answer 5

cross-functional teams

Question 6

defined as groups of workers who are given administrative oversight for their task domains.

Answer 6

self-managed teams

Question 7

work together over time and distance via electronic
media to combine effort and achieve common goals.

Answer 7

virtual teams

Question 8

the process of getting oriented and getting acquainted.

Answer 8

forming

Question 9

characterized by the emergence of individual personalities and roles and conflicts within the group.

Answer 9

storming

Question 10

conflicts are resolved, close relationships develop, and unity and harmony emerge.

Answer 10

norming

Question 11

“we feeling” binding group members together, is the principal by-product of stage

Answer 11

group cohesiveness

Question 12

members concentrate on solving problems and completing the assigned task.

Answer 12

performing

Question 13

establish periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives. The group then establishes and maintains new norms of functioning, returning to equilibrium.

Answer 13

punctuated equilibrium

Question 14

reveals the extent to which team members rely on common task-related team inputs, such as resources,

Answer 14

team member interdependence

Question 15

reflects the collection of jobs, personalities, values, knowledge, experi-ence, and skills of team members.

Answer 15

team composition

Question 16

consists of behavior that fosters constructive relationships among team members.

Answer 16

maintenance role

Question 17

outlines how a team will manage teamwork activities.

Answer 17

team charter

Question 18

a collective process by which members reflect on the team’s objectives, strategies, methods, and processes and adapt accordingly.

Answer 18

team reflexivity

Question 19

conflict that hinders the organization’s performance or threatens its interests.

Answer 19

dysfunctional conflict

Question 20

which benefits the main purposes of the organization and serves its interests.

Answer 20

functional conflict

Question 21

designed to elicit different opinions without inciting people’s personal feelings.

Answer 21

programmed conflict

Question 22

the process of having two people or groups play opposing roles in a debate in order to better understand a proposal.

Answer 22

dialectic method