Flashcards in Chapter 13 Deck (46):
1
Group
two or more interacting and interdependent individuals who come together to achieve specific goals
2
Formal groups
work groups that are defined by the organization's structure
have designated work assignments and specific tasks
3
Informal groups
social groups which naturally occur in the workplace
form around friendships and common interests
4
Stages of Group Development
Forming, storming, norming, performing, adjourning
5
Forming stage phase 1
joining the group
6
Forming stage phase 2
defining the group's purpose, structure, and leadership
7
Storming stage
intragroup conflict
conflict over who will control and what the group needs to do
8
Norming stage
close relationships develop
9
Performing stage
group works on the group's task
last stage of permanent work groups
10
Adjourning
final stage for temporary groups
disbanding
11
organization’s strategy, authority relationships, formal rules and regulations, availability of resources, employee selection criteria, performance management system and culture, and general physical layout of the group’s work space
External Conditions Imposed on the Group
12
knowledge, abilities, skills, and personality traits, interpersonal skills, collaborative problem solving, and communication of each individual in a group
Group Member Resources
13
Role
behavior patterns expected of someone occupying a given position in a social unit
14
Task Accomplishment Role
focusing on getting work done
15
Group Member Satisfaction Role
giving members the opportunity to offer ideas and satisfaction with their experience
16
Norms
standards or expectations accepted and shared by a group's members
17
Conformity
individuals are pressured to conform
18
Groupthink
when a group exerts extensive pressure on an individual to align his or her opinion with that of others
19
Work Group Performance and Satisfaction
External conditions, Group Member resources, Group Structure, Group Processes, Group tasks
20
Group Structure
Role, Norms, Conformity, Status, Group Size, Group Cohesiveness, Group Process
21
Status
prestige grading, position within a group
22
Optimal group size
5 - 7
23
Social loafing
tendency to expend less effort when working collectively
24
Group cohesiveness
degree to which group members are attracted to one another and share the group's goals
25
communication, decision making, conflict management affect group performance/satisfaction
Group Process
26
Nominal Group Technique
Group decision making technique in which members are presented with a problem and each member independently writes down his ideas on the problem
27
Group Process
Group Decision Making, Conflict Management
28
Conflict
perceived incompatible differences
29
Conflict Views
Traditional, Human Relations View, Interactionist view
30
the view that all conflict is bad and must be avoided.
Traditional
31
the view that conflict is a natural and inevitable outcome in any group
Human Relations
32
the view that some conflict is necessary for a group to perform effectively.
Interactionist view
33
Functional conflict
conflicts that support goals and improve group performance
34
Dysfunctional
conflicts that prevent a group from achieving goals
35
Task conflict
over content and goals
36
Relationship conflict
based on interpersonal relationships
37
process conflict
how work gets done
38
how much conflict is optimal for task, relationship, process conflict?
Relationship - minimal to none; often dysfunctional
Task conflict - low to moderate
Process- low
39
Group Tasks
complexity and interdependence of tasks influence group's effectiveness
40
Conflict Management Techniques
Forcing, Compromising, Avoiding, Accommodating, Collaborating
41
Work Team
groups whose members work intensely on a specific, common goal
42
Team from the same department or functional area involved in improving work activities or solving problems
Problem-solving team
43
Type of work team that operates without a manager and is responsible for a complete work process or segment
Self-managed work team
44
a work team composed of individuals from various functional specialties.
Cross-functional
45
a type of work team that uses technology to link physically dispersed members in order to achieve a common goal
Virtual team
46