Chapter 13 Flashcards

(46 cards)

1
Q

Group

A

two or more interacting and interdependent individuals who come together to achieve specific goals

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2
Q

Formal groups

A

work groups that are defined by the organization’s structure

have designated work assignments and specific tasks

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3
Q

Informal groups

A

social groups which naturally occur in the workplace

form around friendships and common interests

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4
Q

Stages of Group Development

A

Forming, storming, norming, performing, adjourning

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5
Q

Forming stage phase 1

A

joining the group

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6
Q

Forming stage phase 2

A

defining the group’s purpose, structure, and leadership

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7
Q

Storming stage

A

intragroup conflict

conflict over who will control and what the group needs to do

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8
Q

Norming stage

A

close relationships develop

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9
Q

Performing stage

A

group works on the group’s task

last stage of permanent work groups

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10
Q

Adjourning

A

final stage for temporary groups

disbanding

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11
Q

organization’s strategy, authority relationships, formal rules and regulations, availability of resources, employee selection criteria, performance management system and culture, and general physical layout of the group’s work space

A

External Conditions Imposed on the Group

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12
Q

knowledge, abilities, skills, and personality traits, interpersonal skills, collaborative problem solving, and communication of each individual in a group

A

Group Member Resources

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13
Q

Role

A

behavior patterns expected of someone occupying a given position in a social unit

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14
Q

Task Accomplishment Role

A

focusing on getting work done

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15
Q

Group Member Satisfaction Role

A

giving members the opportunity to offer ideas and satisfaction with their experience

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16
Q

Norms

A

standards or expectations accepted and shared by a group’s members

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17
Q

Conformity

A

individuals are pressured to conform

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18
Q

Groupthink

A

when a group exerts extensive pressure on an individual to align his or her opinion with that of others

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19
Q

Work Group Performance and Satisfaction

A

External conditions, Group Member resources, Group Structure, Group Processes, Group tasks

20
Q

Group Structure

A

Role, Norms, Conformity, Status, Group Size, Group Cohesiveness, Group Process

21
Q

Status

A

prestige grading, position within a group

22
Q

Optimal group size

23
Q

Social loafing

A

tendency to expend less effort when working collectively

24
Q

Group cohesiveness

A

degree to which group members are attracted to one another and share the group’s goals

25
communication, decision making, conflict management affect group performance/satisfaction
Group Process
26
Nominal Group Technique
Group decision making technique in which members are presented with a problem and each member independently writes down his ideas on the problem
27
Group Process
Group Decision Making, Conflict Management
28
Conflict
perceived incompatible differences
29
Conflict Views
Traditional, Human Relations View, Interactionist view
30
the view that all conflict is bad and must be avoided.
Traditional
31
the view that conflict is a natural and inevitable outcome in any group
Human Relations
32
the view that some conflict is necessary for a group to perform effectively.
Interactionist view
33
Functional conflict
conflicts that support goals and improve group performance
34
Dysfunctional
conflicts that prevent a group from achieving goals
35
Task conflict
over content and goals
36
Relationship conflict
based on interpersonal relationships
37
process conflict
how work gets done
38
how much conflict is optimal for task, relationship, process conflict?
Relationship - minimal to none; often dysfunctional Task conflict - low to moderate Process- low
39
Group Tasks
complexity and interdependence of tasks influence group's effectiveness
40
Conflict Management Techniques
Forcing, Compromising, Avoiding, Accommodating, Collaborating
41
Work Team
groups whose members work intensely on a specific, common goal
42
Team from the same department or functional area involved in improving work activities or solving problems
Problem-solving team
43
Type of work team that operates without a manager and is responsible for a complete work process or segment
Self-managed work team
44
a work team composed of individuals from various functional specialties.
Cross-functional
45
a type of work team that uses technology to link physically dispersed members in order to achieve a common goal
Virtual team
46
Effective work teams
Clear goals, relevant skills, mutual trust, unified commitment, good communication, negotiating skills, appropriate leadership, internal and external support