Chapter 13: Human Resource Management II Flashcards Preview

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Flashcards in Chapter 13: Human Resource Management II Deck (60)
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1

A group is ____ or more people with common goals that may or may not be explicitly stated.

2

2

Formal groups usually defined common goals in a __________.

Written document

3

An Emergency response unit is a _________ of responders who interact to meet common goals that the organizations mission, policies, and procedures outlined.

Formal group

4

A friendship is an __________.

Informal group

5

The company officer the the ________ leader.

Formal group's

6

A group may exhibit the following 5 essential characteristics:

Common binding interest

Group image or identity

Since of continuity

Shared values

Roles within the group

7

_________ is one of the greatest influences on the success of the group.

Group image

8

Define esprit de corps.

Positive self image

9

In _________, the leader is usually either assigned or elected.

Formal groups

10

In ________, a natural or indigenous leader emerges.

Informal groups

11

Influences that determine the company officer's perception of his/her role are: (3)

The role expectations of the organization

Group members

The officers own concept of what it means to be a company officer

12

When group members recognize the officers _______, the group members will be able to carry out orders, tasks, and assignment with minimum supervision.

Authority

13

The groups ______ determines the group members productivity.

Interaction

14

As relationships within the group grow, trust and respect develop and members begin to see themselves as part of the group.

Forming

15

Conflict may result as members jockey for informal leadership or try to exert their own influence over the group.

Storming

16

The group establishes it's own set of norms and values.

Norming

17

The supervisor maintains team spirit as the group accomplishes its objectives.

Performing

18

The final stage is the termination of the group task. Acknowledging The group's accomplishments and the participation of the individual members takes place at this time.

Adjourning

19

Company officers to fail to control ________ will lose the respect of the unit members.

Disruptive behavior

20

When ______ members, officers expectations are stated positively and behavior limitations are set. This may be used for discipline, to determine the cause of inappropriate behavior, and establish a means of correcting it.

Counseling

21

_______ guides the individual through a new activities, reinforces correct behavior, and redirects incorrect behavior.

Coaching

22

Providing ________ means assigning any more experienced member to work with the new member.

Peer assistance

23

When _______ members, superiors act as advisers or guides to the member.

Mentoring

24

Fire/emergency service organizations have a formalized process to follow when documenting behavior issues, which may include completing a _________.

Counseling form

25

When disciplinarian action becomes necessary, ________ of the situation will be critical in supporting formal action.

Documentation

26

The objective of disciplinary action is to change __________.

Inappropriate behavior

27

This process gives motivational correction, positive reinforcement, and constructive feedback to subordinates in order to maintain and improve their performance.

Coaching

28

Coaching needs to be ______, ______, ______ and ________.

Positive

Immediate

Direct

Frequent

29

__________ is used as a basis for a buddy system that pairs an experience member with a new employee during the probationary period.

Peer assistance

30

_______ are selected for their experience, interest, patience, and communication abilities.

Mentors