Flashcards in Chapter 13: Human Resource Management II Deck (60)
A group is ____ or more people with common goals that may or may not be explicitly stated.
Formal groups usually defined common goals in a __________.
An Emergency response unit is a _________ of responders who interact to meet common goals that the organizations mission, policies, and procedures outlined.
A friendship is an __________.
The company officer the the ________ leader.
A group may exhibit the following 5 essential characteristics:
Common binding interest
Group image or identity
Since of continuity
Roles within the group
_________ is one of the greatest influences on the success of the group.
Define esprit de corps.
Positive self image
In _________, the leader is usually either assigned or elected.
In ________, a natural or indigenous leader emerges.
Influences that determine the company officer's perception of his/her role are: (3)
The role expectations of the organization
The officers own concept of what it means to be a company officer
When group members recognize the officers _______, the group members will be able to carry out orders, tasks, and assignment with minimum supervision.
The groups ______ determines the group members productivity.
As relationships within the group grow, trust and respect develop and members begin to see themselves as part of the group.
Conflict may result as members jockey for informal leadership or try to exert their own influence over the group.
The group establishes it's own set of norms and values.
The supervisor maintains team spirit as the group accomplishes its objectives.
The final stage is the termination of the group task. Acknowledging The group's accomplishments and the participation of the individual members takes place at this time.
Company officers to fail to control ________ will lose the respect of the unit members.
When ______ members, officers expectations are stated positively and behavior limitations are set. This may be used for discipline, to determine the cause of inappropriate behavior, and establish a means of correcting it.
_______ guides the individual through a new activities, reinforces correct behavior, and redirects incorrect behavior.
Providing ________ means assigning any more experienced member to work with the new member.
When _______ members, superiors act as advisers or guides to the member.
Fire/emergency service organizations have a formalized process to follow when documenting behavior issues, which may include completing a _________.
When disciplinarian action becomes necessary, ________ of the situation will be critical in supporting formal action.
The objective of disciplinary action is to change __________.
This process gives motivational correction, positive reinforcement, and constructive feedback to subordinates in order to maintain and improve their performance.
Coaching needs to be ______, ______, ______ and ________.
__________ is used as a basis for a buddy system that pairs an experience member with a new employee during the probationary period.