Chapter 14 Flashcards
(33 cards)
__ __ occurs due to disagreements in goals, facts or expectations.
Workplace Conflict
Tra__, Int__, Man__ Co__
What are the three views of conflict?
- Traditional
- Interactionalist
- Managed Conflict
Traditional, Interactionalist, OR Managed Conflict?
__ is when an individual views conflict as completely negative and disruptive.
Conflcit Views
Traditional Conflict
Traditional, Interactionalist, OR Managed Conflict?
Conflict can empower a group as well as destroy it.
It can be functional OR dysfunctional.
What conflict view is this called?
Interactionalist Conflict
Traditional, Interactionalist, OR Managed Conflict?
Individual accepts conflict as an inevitable part of business and deals with it without encouraging it.
This conflict view is called managed conflict OR __ __ view.
Human Relation View
Traditional, Interactionalist, OR Managed Conflict?
What type of perspective believes that conflict is dysfunctional unless everyone involved positively benefits when the conflict is resolved?
Interactionalist
__ conflict is the disagreement between groups or employees regarding work-related issues
Organizational
Ta__, Rel__, Pro__
What are the three sources of orginizational conflict?
Organizational Conflict
- Task
- Relationship
- Process
Task, Relationship, or Process Conflict?
__ conflict involves differences based on work details and goals.
Organizational Conflict
Task
Task, Relationship, or Process Conflict?
__ conflict is a type of personal conflict that develops over disagreements and differences between individuals or groups.
Organizational Conflict
Relationship
Task, Relationship, or Process Conflict?
__ conflict deals with disagreements on the procedure of a specific work assignment.
Organizational Conflict
Process
A __ __ deals with five steps that help alleviate friction, disagreement, problems or fighting.
Conflict Proccess
1. Inc__ / 2. Per__ / 3. Out__
The five steps for Conflict Proccess?
1. Potential Opposition or __
2. Cognition and __
3. __
4. Behavior
5. __
Conflict Process
- Potential Opposition or Incompatibility
- Intentions
- Outcomes
__ __ or Incompatibility
In this stage, there are potential areas of conflict that could develop, and they consist of communication, structure and personal variables.
Conflict Process
Potential Opposition or Incompatibility
During this stage, the perception of conflict arises between the parties.
Conflict Process
Cognition and Personalization
The __ stage of conflict process results in decisions to take action in a certain way.
Intentions
2. Com__ / 3. Avo__
The three ways one can use intentions to solve conflicts are:
1. Collaborative
2. __
3. __
- Compromising
- Avoidance
__ or where the conflicts become visible through yelling, fighting or crying.
Behavior
The term __ __ is used to describe a person or group of people who intervene to help those involved in a dispute resolve their conflict.
Third Party
Facilitator, Consultant, Mediator, OR Arbitrator?
The __ role is used to help organize and arrange meetings between the disputing parties, set agendas, guide productive discussions, and keep a record of what is being discussed.
Types of third parties.
Facilitator
Facilitator, Consultant, Mediator, OR Arbitrator?
The __ role is used to aid the disputing parties in analyzing and understanding the reasons for the conflict so that they can plan a resolution strategy.
Types of third parties.
Consultant
Facilitator, Consultant, Mediator, OR Arbitrator?
The __ is the most active role a third party can hold. He or she listens to both sides of the disagreement in a casual setting to encourage a mutual understanding of the root issue. Once each disputant shares his or her thoughts, they must develop a solution that is acceptable to both parties.
Types of third parties.
Mediator
Facilitator, Consultant, Mediator, OR Arbitrator?
The __ role is the most aggressive role a third party can have. The arbitrator listens to both sides, keeps a record, examines the issue, determines who is right or wrong in the conflict, and decides how the conflict must be settled.
Types of third parties.
Arbitrator
A typical __ session will involve the mediator sitting the disputing parties down face-to-face and asking that each of them listen as the other party explains their side of the story. No record is kept.
Mediation
