Chapter 14: Teamwork

Question 1

Boundary-spanning teams

Answer 1

responsible for interfacing with other teams to eliminate production bottlenecks and implement new processes and for working with suppliers on quality issues

Question 2

Gatekeeper

Answer 2

team member who stays abreast of current information in scientific and other fields and informs the group of important developments.

Question 3

Avoidance

Answer 3

here people do nothing to satisfy themselves or others. They either ignore the problem by doing nothing at all or address it merely by smoothing it over or deemphasizing the disagreement.

Question 4

Accommodation

Answer 4

cooperating on behalf of the other party but not being assertive about one’s own interests.

Question 5

Compromise

Answer 5

involves moderate attention to both parties’ concerns, being neither highly cooperative nor highly assertive; results in satisficing, but not optimizing solutions.

Question 6

Competing

Answer 6

highly competitive response in which people focus strictly on their own wishes and are unwilling to recognize the other person’s concerns.

Question 7

Collaboration

Answer 7

emphasizes both cooperation and assertiveness; maximize satisfaction for both parties.

Question 8

Superordinate goals

Answer 8

higher-level organizational goals toward which everyone should be striving and that ultimately need to take precedence over personal or unit preferences; can reduce differences and enhance performance.