Chapter 15

Question 1

translating a message Into understandable symbols or language.

Answer 1

encoding

Question 2

interpreting and trying to make sense of the message.

Answer 2

decoding

Question 3

any disturbance that interferes with the transmission or understanding of a message.

Answer 3

noise

Question 4

terminology specific to a particular profession or group.

Answer 4

jargon

Question 5

how well a medium conveys information and promotes learning

Answer 5

media richness

Question 6

flows from a higher level to a lower level (or levels). In small organizations, top-down communication may be delivered face-to-face.

Answer 6

downward communication

Question 7

flows from a lower level to a higher level(s).

Answer 7

upward communication

Question 8

flows within and between work units; Its main purpose is coordination.

Answer 8

horizontal communication

Question 9

flows between people inside and outside the organization.

Answer 9

external communication

Question 10

develop outside the formal structure and do not follow can cut across lines of authority.

Answer 10

informal communication channels

Question 11

using the Internet and social media to enlist a group outside the organization for help solving a problem.

Answer 11

crowdsourcing

Question 12

information that is false and deliberately misleading.

Answer 12

disinformation

Question 13

which is when our brain equates repetition with trust.

Answer 13

illusionary truth effect

Question 14

can include either aggressive, attacking, angry communication or passive, withdrawing communication.

Answer 14

defensive communication

Question 15

communication that is assertive, direct, and powerful.

Answer 15

non-defensive communication