CHAPTER 15 EMPLOYMENT OPPORTUNITES AND QUALIFICATIONS IN THE TOURISM AND HOSPITALITY INDUSTRY

Question 1

is exciting and attractive to the adventurous, whether in the air or on the ground servicing the carriers between flights.

Answer 1

Airline employment

Question 2

Commonly known as “stewardess”, “air hostess”, “flight steward.”
Their primary responsibility is to see to it that the passengers are comfortable and will have a pleasant flight.

Answer 2

Flight Attendant

Question 3

become the link between telephone inquiries and the computer terminal.

Answer 3

Reservation Agents and Clerks

Question 4

answers questions about fares, coordinating with reservation agents on seat availability. They have direct contact with the public.

Answer 4

Ticket Agents

Question 5

They give permission for aircraft of specific airlines to take off. They evaluate all factors of the flight including the airplanes status, the crew, weather information and other details.

Answer 5

Flight Dispatcher

Question 6

They supervise the loading of baggage and cargo. They have to make sure that cargo weight must be evenly distributed with the corresponding list of members and passengers recorded.

Answer 6

Operations Agent, Ramp Agents

Question 7

They also coordinate the transfer of baggage for connecting flights while taking on new luggage at stopover airports.

Answer 7

Operations Agent, Ramp Agents

Question 8

They oversee ticket and reservation offices, supervise sales representatives and promote traffic on their airlines. They maintain contact with local travel agents and tour operators to keep them informed on the latest airline promotions.

Answer 8

Sales Manager/ District Sales Manager

Question 9

They assists passengers and checks flight tickets at entrance gates or stations when boarding or disembarking airplanes.

Answer 9

Gate Agent

Question 10

Directs and coordinates airline station activities at transport stations located at airports to provide services for the scheduled flight operations.

Answer 10

Station Manager

Question 11

is a legally appointed agent, representing the principal in a certain geographic area.

Answer 11

travel agency

Question 12

acts as a broker, and brings the buyer and seller together for the other suppliers such as hotels, car rentals, ground operators, and tour companies.

Answer 12

travel agency

Question 13

They plans itineraries and arranges accommodations and other travel services for customers of travel agency; converses with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

Answer 13

Travel Agent

Question 14

Their primary function is to design tours and travel packages on a large scale, market these packages to retail agents and to potential clients and to operate the said packages.

Answer 14

Tour Operator

Question 15

Supervises and coordinates activities of works engaged in greeting and welcoming motorists at state highway information centers; provides information such as directions, road conditions and vehicular travel regulations; provides maps, brochures and other materials that will help tourist in locating or reaching the destinations.

Answer 15

Travel Information Center Supervisor

Question 16

They escorts visitors around the city or town; describes points of interest along the route of tour. They also makes the tour more interesting through stories and trivia about the destinations the tourists are visiting.

Answer 16

Tour Guide

Question 17

They set room rates, develop the budget for each department, approve expenses and establish the standards for service to guests.

Answer 17

Hotel General Manager

Question 18

responsible for selling products and/or services as identified in the sales and marketing plan of an organization. Sales managers are self-motivated, able to set and achieve goals and use time and efforts effectively and efficiently.

Answer 18

Sales Manager

Question 19

provide for the comfort of guests in hotels, motels, resorts, etc. by ensuring that guest rooms and public areas are clean and properly presented. A housekeeping room attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.

Answer 19

Housekeeping Room Attendant

Question 20

provide service to guests at the main door or lobby of an accommodation property. They help with luggage, offer information, and generally endeavor to make each and every person’s stay a pleasant one.

Answer 20

Guest Service Attendant

Question 21

provide many guest services. Often a guest’s first impression of a property is the result of the front desk agent’s skills and abilities. Front desk agents work in the lobby or reception areas of hotels, motels, resorts and other accommodation facilities.

Answer 21

Front Desk Agent

Question 22

direct and control housekeeping operations and staff of the housekeeping department. An executive housekeeper manages many priorities and demands and is able to solve problems and support staff, as well as perform the duties of a housekeeper when required.

Answer 22

Executive Housekeeper

Question 23

supervises both guest services attendants and concierges. A concierge serves the needs of guests in hotels, resorts and other accommodation facilities by providing information and special services to enhance guests visits.

Answer 23

Chief Concierge

Question 24

Responsible for all daily activities, planning, entertainment and port of call information for passengers.

Answer 24

Cruise Line Director

Question 25

Supervises and coordinates activities of workers engaged in preparing shipping documents and related reports and in classifying and rating cargo according to established tariffs.

Answer 25

Documentation Supervisor

Question 26

Supervises and coordinates activities of personnel in the stewards department aboard a passenger vessel

Answer 26

Chief Steward/Stewardess

Question 27

Supervises and coordinates activities of workers engaged in booking shipments of cargo on ships and keeping booking control records to ensure maximum utilization of cargo spaces.

Answer 27

Booking Supervisor

Question 28

Plans and organizes recreational activities and creates a friendly atmosphere for guests aboard the ship.

Answer 28

Social Director

Question 29

It's a global industry involving numerous interconnected businesses and millions of people worldwide. It includes not only the games themselves but also the hardware used to play them (consoles, PCs, mobile devices), the software and services that support them, and the massive communities that have grown around gaming culture.

Answer 29

GAMING ENTERTAINMENT INDUSTRY

Question 30

Roles range from front-line staff (front desk agents, bellhops, housekeeping) to management positions (hotel manager, operations manager, revenue manager).

Answer 30

Hotel Operations

Question 31

Positions include chefs, cooks, servers, bartenders, sommeliers, and management (food and beverage director, restaurant manager)

Answer 31

Food and Beverage Operations

Question 32

Roles include dealers (for table games like blackjack, poker, roulette), slot technicians, pit managers, surveillance officers, and casino management (casino manager, gaming director).

Answer 32

Casino Operations

Question 33

Responsibilities involve customer service, sales, inventory management, and maintaining the retail space.

Answer 33

Retail Operations

Question 34

This sector focuses on providing entertainment options. Responsibilities involve planning and executing events, managing performers, and ensuring high quality entertainment experiences for guest.

Answer 34

Entertainment Operations