Chapter 16: Managing Groups and Teams

Question 1

command groups

Answer 1

individuals who report directly to the manager

Question 2

task groups

Answer 2

brought together to complete a specific job task

Question 3

cross-functional teams

Answer 3

marketers and financers working on marking project

Question 4

self-managed teams

Answer 4

independent and responsibilities such as hiring, planning and performance evaluations

Question 5

1. forming stage

Answer 5

people join the group and then define the group’s purpose, structure, and leadership

Question 6

2. storming stage

Answer 6

assigning roles

Question 7

3. norming stage

Answer 7

know whos doing what and groups purpose

Question 8

4. performing stage

Answer 8

group works on the group task

Question 9

5. adjourning stage

Answer 9

wrapping up activities rather than task performance

Question 10

External Conditions Imposed on the Group

Answer 10

• Organization’s strategy
• Authority relationships
• Formal rules and regulations
• Availability of resources
• Employee selection criteria
• Performance management system and culture
• General physical layout of the group’s workspace

Question 11

group member resources

Answer 11

determines group performance and satisfaction

ex. knowledge, skills, personality

Question 12

internal structure

Answer 12

shapes members’ behaviour and influences group performance

Question 13

The structure defines:

Answer 13

• Roles
• Norms
• Conformity
• Status systems
• Group size
• Group cohesiveness

Question 14

roles

Answer 14

adjust roles in different groups, and may lead to conflict

Question 15

norms

Answer 15

standards or expectations: level of efficiency, amount of socializing time, and clothing

Question 16

conformity

Answer 16

agree with everything, and results in group think

Question 17

group think (conformity)

Answer 17

uses ideas of one person, and no feedback = poor decision-making

Question 18

status systems

Answer 18

ranks determined by education, age, skills

important motivator which has consequences for group behaviour

Question 19

group size

Answer 19

small group: for quick tasks

big groups: for big tasks

Question 20

social loafing (group size)

Answer 20

disadv in working in groups: less effort into work bc yk people will do it or people not doing their fair share

Question 21

group cohesiveness

Answer 21

determines group productivity, and how members like each other and share group’s goals

Question 22

group process

Answer 22

concerns processes within: communication, decision making, and conflict management

Question 23

group decision making

Answer 23

adv: more diversity, povs, solutions
disadv: takes too much time, group think, everyone is responsible

Question 24

Traditional view of conflict

Answer 24

bad and must be avoided

Question 25

Human relations view of conflict

Answer 25

natural and unavoidable

Question 26

Interactionist view of conflict

Answer 26

necessary for a group to perform effectively

Question 27

functional conflicts

Answer 27

support for goals and improve its performance

Question 28

dysfunctional conflicts

Answer 28

prevent a group from achieving its goals

Question 29

task conflict

Answer 29

over content and work goals

Question 30

process conflict

Answer 30

over how work gets done

Question 31

problem-solving team

Answer 31

from same department to solve specific problems

Question 32

self-managed work team

Answer 32

no manager and is responsible for a complete work process

Question 33

cross-functional teams

Answer 33

different experts working together

Question 34

virtual team

Answer 34

working together online

Question 35

effective team characteristics

Answer 35

• good communication
• trust
• int and ext support

Question 36

3 Issues in managing teams today

Answer 36

• managing global teams
• building team skills
• understanding social networks

Question 37

managing global teams

Answer 37

issues:
• group member resources in global teams
• group structure
• group processes
• manager’s role (same lang, managing conflict) 

adv: diverse ideas and limited group think
disadv: mistrust and communication problems

Question 38

building team skills

Answer 38

• managers use various exercises to develop specific aspects or skills of being on a team
• exercises help build strong team bonds

Question 39

understanding social networks

Answer 39

help or hinder groups effectiveness