Chapter 18 (Pt. 2)

Question 1

Socioeconomic role:

Answer 1

Encouraging, harmonizing, reducing tension, following, compromising.

Question 2

Task specialist role:

Answer 2

Initiating ideas, giving opinions, seeking information, summarizing, energizing.

Question 3

Determinants of team cohesiveness:

Answer 3

Interaction, shared goals, personal attraction to the team.

Question 4

Consequences of team cohesiveness:

Answer 4

Morale, productivity.

Question 5

Team norms:

Answer 5

Informal standard of conduct that guides behavior.

Question 6

Team norms development:

Answer 6

Fire behavior, carryover from other experiences, statements from leader/members, events in teams history.

Question 7

Balancing conflict and cooperation:

Answer 7

Conflict can eliminate groupthink, can cause morale and productivity problems.

Question 8

Causes of conflict:

Answer 8

Competition over resources, communication breakdowns.

Question 9

Styles to handle conflict:

Answer 9

Dominating, avoiding, compromising, accommodating, collaborating.

Question 10

Team conflict tools:

Answer 10

Superordinate goals—vision compels people to overcome conflict and cooperate. Mediation—allowing third party to help with disputes. Negotiation—integrative and distributive.