Chapter 2 Flashcards
emphasized finding ways to manage work more efficiently, assumed that people are rational and with two branches; scientific and administrative
classical viewpoint
applied the scientific study of work methods to improving productivity, pioneered by Taylor and Gilbreths
scientific management
concerned with managing the total organization and was pioneered by Spaulding, Fayol, and Weber
administrative management
Henri Fayol
first to systemizd management behavior; french engineer;1930
believed bureaucracy was a rational, efficient, ideal organization based on principals of logic and better performing organizations
Max Weber
emphasized the importance of understanding human behavior and motivating employees toward achievement
behavioral viewpoint
taking an overview across all project teams and analyzing where you can make efficiencies
integration
employees work harder if they receive added attention, if they thought that managers cared about their welfare, or that supervisors paid special attention to them
hawthorne effect
negative (workers are considered lazy, hateful, etc)
theory x
positive (workers can accept responsibility, creative, etc)
theory y
relies on scientific research for developing theories about behavior useful to managers
behavioral science
the application of quantitative techniques, such as statistics and computer simulations to management (clear-cut and can be measured)
quantitative viewpoint
process of creating the product, starting with designing and obtaining raw materials for physical goods or technology for services and going all the way through delivery to customers’ hands, and hands, and sometimes been beyond to responsible disposal or recycling
supply chain
sees the organization as a system of interrelated parts
the system viewpoint
1) inputs
2) transformational processes
3) outputs
4) feedback
4 parts of a system
