Chapter 2 Flashcards
(36 cards)
Biometric Devices
A mechanism used to uniquely identify a person by a retina scan or by mapping a facial pattern
blockchain
A distributed ledger system. The technology underlying Bitcoin
business case
Refers to the reasons/justifications, for a proposal
Case for Action
A part of the preliminary investigation report to management that summarizes project requests and makes specific recommendations
Computer Resources Committee / Systems Review Committee
A group of key managers and users responsible for evaluating systems requests.
Critical Success Factors
Vital objectives that must e achieved for the enterprise to fulfill its mission
constraint
A requirement or a condition that the system must satisfy or an outcome that the system must achieve
Customer Relationship Management (CRM)
Many companies implement systems to integrate all customer-related events and transactions including marketing, sales, and customer service activities
Discretionary Projects
Where management has a choice in implementing a project, they are called discretionary (Ex. creating a new report for a user)
Economic Feasibility
Achieved if the project benefits of the proposed system outweigh the estimated costs involved in acquiring, installing, and operating it
Electronic Data Interchange (EDI)
The exchange of business documents between computers using a standard electronic format
Electronic Product Code (EPC)
Technology that uses RFID tags to identify and monitor the movement of each individual product, from the factory floor to the retail checkout counter
Electronic Proof of Delivery (EPOD)
A supplier that uses RFID tags on each crate, case, or shipping unit to create a digital shipping list to verify receipt of goods
encryption
A process where data is encoded (converted into unreadable characters) so that only those with the required authorization can access the data
fishbone diagram
An analysis tool that represents the possible causes of a problem as a graphical outline. Also called an Ishikawa diagram
intangible benefits
Positive outcomes that are difficult to measure in dollars. However, intangible benefits can be very
important in the calculation of economic feasibility. (Ex. A new website the improves the company’s image)
intangible costs
Items that are difficult to measure in dollar terms, such as employee dissatisfaction
Internet-of-Things (IOT)
Devices connected to one another over a computer network
Just-in-Time (JIT)
The exchange/delivery of information when and where it is needed. (Ex. rely on computer-to-computer data exchange to minimize unnecessary inventory)
Mission Statement
A document or statement that describes the company for its stakeholders and briefly states the company’s overall purpose, products, services, and values
Non-discretionary Projects
Where management has no choice in implementing a project (Ex. adding a report required by a new federal law)
Operational Feasibility
A system that will be used effectively after it has been developed
Pareto Chart
A vertical bar graph named for a 19-th century economist. The bars, which represent various causes of a problem, are arranged in descending order, so the team can focus on the most important causes.
Preliminary Investigation / Feasibility Study
An initial analysis to clearly identify the nature and scope of the business opportunity or problem.
