Chapter 2 Flashcards
(10 cards)
_____ involves well-known responses to normal job demands that occur in a predictable way.
Routine task performance
citizenship behaviors can be divided into the two main categories of:
Interpersonal and organizational
Charles finds an advertisement for an accountant position at a local office. The advertisement mentions preparing examining and analyzing accounting records for accuracy and completeness has job responsibilities of the accountants position. These job descriptions typically referred to:
Task performance
____ involves employee responses to to job demands that are novel, unusual, or unpredictable.
Adaptive task performance
for a kindergarten teacher, assisting her students out of a Smok field elementary school is an example of____.
Adaptive task performance
when a manager evaluated how much time a coach spends with the team, the coaches, ethical impact on team, member behaviors, and the clarity of the coaches explanation of new plays, the Manager is assessing the coaches ____.
Job performance
_____ is defined as voluntary employee activities that may or may not be rewarded, but that contribute to the organization by improving the overall quality of the setting in which work takes place.
Citizenship behavior
The value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment is known as ___.
Job performance
The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as ____.
Task performance
____ includes employee behavior, set directly involved in the transformation of organizational resources into the goods or services that the organization produces.
Task performance
