Chapter 2 Flashcards
Business Case
the reasons or justifications for a proposal
Strategic Planning
the process of identifying long term organizational goals, strategies and resources
Mission statement
A statement that reflects the firm’s vision, purpose, and values. They usually focus on long-term challenges and goals, the importance of the firm’s stakeholders and a commitment to the firms role as a corporate citizen
Critical Success Factor
a high priority objective that must be achieved to fulfill the companies objective
SWOT
Strengths, weaknesses, opportunities, and threats
SWOT Analysis
focuses on a specific product, project, operating division, the entire company, or the entire mission statement. It is to avoid goals that are unreasonable, unprofitable, or unachievable
Systems Request
a formal way of asking for IT support
6 Main Reasons for a systems request:
stronger controls, reduced cost, more information, better performance, improved service, more support
Encryption
coding data to keep it safe from unauthorized users
biometric devices
scans a persons unique body composition, such a fingerprints, retinal scans, and facial patterns
EPC
Electronic product code: such as RFID tags
EDI
Electronic Data Interchange
JIT
Just in time
CRM
Customer Relationship Management: systems that integrate all customer-related events and transactions, including marketing, sales, and customer service activities
SCM
Supply Chain Management systems
EPOD
Electronic proof of delivery
Systems Review Committee/ Computer Resources Committee
to use the combined judgement and experience of several managers to evaluate systems projects
Four parts of the feasibility test
technical, operational, economic and schedule
Technical Feasibility
the technical resources need to develop, purchase, install, or operate the system
Operational Feasibility
the proposed system will be used effectively after it has been developed.
Economic Feasibility
the projected benefits of the proposed system outweigh the estimated costs usually considered the TCO
Schedule Feasibility
the project can be implemented in an acceptable time frame
TCO
Total Cost of Ownership: ongoing support and maintenance cost and acquisition costs
Tangible costs/Tangible Benefits
Can be measured in dollars
