Chapter 2

Question 1

Job Performance

Answer 1

Employee behaviours that contribute either positively or negatively to the accomplishment of organizational goals

Question 2

Task Performance

Answer 2

Employee behaviours that are directly involved in the transformation of organizational resources into the goods or services that the organization produces

Question 3

Routine Task Performance

Answer 3

Well-known or habitual responses by employees to predictable task demands

Question 4

Adaptive Task Performance

Answer 4

Thoughtful responses by an employee to unique or unusual task demands

Question 5

Creative Task Performance

Answer 5

Ideals or physical outcomes that are both novel and useful

Question 6

Job Analysis

Answer 6

A process by which an organization determines requirements of specific jobs

Question 7

National Occupational Classification (NOC)

Answer 7

A national database of occupations in Canada, organizing over 40,000 job titles into 500 occupational group descriptions

Question 8

Citizenship Behaviour

Answer 8

Voluntary employee behaviours that contribute to organizational goals by improving the context in which work takes place

Question 9

Interpersonal Citizenship Behaviour

Answer 9

Going beyond normal job expectations to assist, support, and develop co-workers and colleagues

Question 10

Helping

Answer 10

Assisting co-workers who have heavy work-loads, aiding them with personal matters, and showing new employees the ropes

Question 11

Courtesy

Answer 11

Sharing important info with co-workers

Question 12

Sportsmanship

Answer 12

Maintaining a positive attitude with co-workers through good and bad times

Question 13

Organizational Citizenship Behaviour

Answer 13

Going beyond normal expectations to improve operations of the organization, defend it, and be loyal to it

Question 14

Voice

Answer 14

Speaking up to offer constructive suggestions for change, often in reaction to a negative work event

Question 15

Civic Virtue

Answer 15

Participating in company operations at a deeper-than-normal level through voluntary meetings, readings, and keeping up with news that affects the company

Question 16

Boosterism

Answer 16

Positively representing the organization when in the public

Question 17

Counterproductive Behaviour

Answer 17

Employee behaviours that intentionally hinder organizational goal accomplishment

Question 18

Theft

Answer 18

Stealing company products or equipment

Question 19

Production Deviance

Answer 19

Intentionally reducing efficiency of work output

Question 20

Wasting Resources

Answer 20

Using too many materials or too much time to do too little work

Question 21

Substance Abuse

Answer 21

The abuse of drugs or alcohol before coming to work or while on the job

Question 22

Political Deviance

Answer 22

Behaviours that intentionally disadvantage other individuals

Question 23

Gossiping

Answer 23

Casual conversations about other people in which the facts are not confirmed as true

Question 24

Incivility

Answer 24

Communication that is rude, impolite, discourteous, and lacking in good manners

Question 25

Personal Aggression

Answer 25

Hostile verbal and physical actions directed toward other employees

Question 26

Harassment

Answer 26

Unwanted physical contact or verbal remarks from a colleague

Question 27

Abuse

Answer 27

Employee assault or endangerment from which physical and psychological injuries may occur

Question 28

Management by objectives (MBO)

Answer 28

A management philosophy that teases employee evaluations on whether specific performance goals have been met

Question 29

Behaviourally anchored rating scales (BARS)

Answer 29

Use of examples of critical incidents to evaluate an employee’s job performance behaviours directly

Question 30

360-degree feedback

Answer 30

A performance evaluating system that uses ratings provided by supervisors, co-workers, subordinates, customers and the employees themselves

Question 31

Forced ranking

Answer 31

A performance management system that forces managers to rank each of their people into one of 3 categories:

1) the top 20%
2) the middle 70%
3) the bottom 10%

Question 32

Task Performance Components

Answer 32

• routine task performance
• adaptive task performance
• creative task performance

Question 33

Citizenship Behaviour Components

Answer 33

• interpersonal citizenship behaviour

- organizational citizenship behaviour

Question 34

Interpersonal Citizenship Behaviour Components

Answer 34

• helping
• courtesy
• sportsmanship

Question 35

Organizational Citizenship Behaviour Components

Answer 35

• voice
• civic virtue
• boosterism