Chapter 2: Facility Function Flashcards
The document that provides a basis for developing a strategic facilities plan is the:
A. Corporations annual report
B. Departments goals and objectives
C. Departments mission statement
D. Corporations strategic plan
D. Corporations strategic plan.
In business, the word that refers to making something happen is:
A. Logistics
B. Tactics
C. Strategy
D. Ergonomics
B. Tactics
Two types of tactical activities are:
A. Process and procedures
B. Production and programs
C. Projects and assignments
D. Programs and procedures
A. Processes and procedures
The primary goal of operations, maintenance, and service delivery is to:
A. Maximize performance
B. Create something new
C. Restore, renovate, and upgrade
D. Maintain corporate image
A. Maximize performance
Evaluating customer service by how timely the service was delivered provides a measurement of:
A. Responsiveness
B. Effectiveness
C. Efficiency
D. Tactical strategy
A. Responsiveness.
When more detailed performance indicators then those used in the corporate budget are needed, such as comparison between customer types, the facility manager should calculate:
A. Capitalization rate
B. Man-hour costs
C. Wage ratios
D. Unit costs
D. Unit costs.
The best way to determine whether space is being appropriately used is to employ:
A. CAD systems to visually represent space
B. Spreadsheet for determining cost-per-area ratios
C. Customer satisfaction surveys
D. Occasional walk-throughs to inspect the space
C. Customer satisfaction surveys.
Public sector facility managers consider a project efficient, well planned, and well implemented when:
A. The project costs more than what was budgeted
B. The project costs less than was budgeted
C. 100% of the budget was used
D. No one complains regardless of budget
C. 100% of their budget was used
Evaluating customer service by the dollars or time spent per unit compared with historical company data, industry standards, or benchmarking partners provides a measurement of:
A. Responsiveness
B. Effectiveness
C. Efficiency
D. Tactical strategy
C. Efficiency.
In business, the word that refers to anticipating the consequences of what will happen before any action is taken is:
A. Logistics
B. Tactics
C. Strategy
D. Ergonomics
C. Strategy.
Which of the following describes a strategic facility plan:
A. A master space allocation plan
B. A way to inform others of current activities
C. A schedule of future moves and relocations
D. A space inventory list
A. Master space allocation plan:
If there is no connection between corporate and facilities strategic planning, a facility manager should:
A. Expect less work
B. Educate corporate on the value of including them in discussion
C. Be prepared to change their strategic plans
D. Apply the extra time they have to departmental training
B. Educate corporate on the value of including them in discussions.
Brenda, a facilities manager, is developing a strategic facilities plan and discovers that she is lacking information about external influencing elements. She should issue a(n):
A. Situational analysis
B. Environmental scan
C. Corporate survey
D. Employee questionnaire
A. Situational analysis.
Strategic aspects of leasing decisions are important for which of the following reasons?
A. Very few decisions are actually lease-versus-buy
B. Leasing decisions are slow, so there is time to apply strategy
C. Long- term commitments are never an option
D. Leasing decisions can be highly political
D. Leasing decisions can be highly political.
All of the following are approaches to reception center staffing except:
A. Switchboard model, forwarding calls to appropriate provider
B. Having multiple numbers available for individual departments
C. Technically skilled staff helping diagnose incoming requests
D. Receptionists cataloging falls into a work management system
B. Having multiple numbers available for individual departments.
