Chapter 6: Outsourcing Facility Services Flashcards
To convey fairness, the scorecard should be presented to the contractor:
A. In the RFP or IFB
B. After the selection has been made
C. At no time
D. After bids have been received
A. In the RFP or IFB.
One aspect of laying off staff and outsourcing facilities work is that it:
A. Helps maintain better control
B. Allows for manpower flexibility
C. Eliminates patterns of problems
D. Protects the organizations business interests
B. Allows for manpower flexibility.
From the facility managers perspective, in most situations, the best person(s) to form an alliance between firms is/are the:
A. Vendors themselves
B. Facility managers
C. Company attorney
D. Company financial officer
A. Vendors themselves.
A facility manager with seniority and experience working on a large job will likely have:
A. Contracting training for the facility department
B. Closer supervision from the contracting officer
C. A contracting specialist on staff
D. Some delegated contracting authority
D. Some delegated contracting authority.
The least risky contractual arrangement for a contractor is:
A. Fixed price incentives
B. Fixed price with economic adjustments
C. Fixed price for fixed level of effort
D. Firm fixed price
C. Fixed price for fixed level of effort.
The first draft of a contract for an outsourcing partner should be written by the:
A. Legal department
B. Facility Manager
C. Chief financial officer
D. Senior manager
B. Facility manager.
When combining similar activities into functional areas to prepare specifications, you should group the staff into:
A. Similar roles
B. Current work aggregations
C. Chains of command
D. Project-oriented teams
D. Project-oriented teams.
Facility managers should expect outsourcing to:
A. Threaten their jobs
B. Provide compensation for time lost
C. Help, but not solve all problems
D. Increase compensation
C. Help, but not solve all problems.
Each of the following aspects of an outsourcing possibility is analyzed when deciding whether or not to use it except:
A. Previous clients
B. Ability
C. Price
D. Speed
A. Previous clients.
Which of the following challenges of outsourcing is addressed by mapping existing work process flows?
A. Managing costs
B. Defining contractual terms and conditions
C. Deciding which Work should be outsourced
D. Understanding current work
D. Understanding current work.
A facility management department can gain unique facility management skills from:
A. Short contracted Work
B. Extended relationships with the same clients
C. Changing management
D. Outsourcing
B. Extended relationships with the same clients.
The facility manager should be aware of the more common arrangements in which a single-service provider takes the lead because:
A. Facilities outsourcing arrangements are not uniformly structured
B. Services do not overlap
C. It will be time consuming to manage all of the teams
D. It is not expected of them to be involved
A. Facilities outsourcing arrangements are not uniformly structured.
What project payment method is paid based on reaching certain milestones?
A. Lump sum for transition costs
B. Balanced payment schedules
C. Progress payments
D. Retainers
C. Progress payments.
What is a full description of every detail of every product, material, and service to be supplied by a provider?
A. Scope of work
B. Customer satisfaction index
C. Benchmarks
D. Prescriptive specifications
D. Prescriptive specifications.
Unless absolutely necessary, cost alone should not be the sole criterion for choosing between competing outsourcing contractors, because:
A. It reminisces competition
B. Qualitative factors would be ignored
C. It would affect the final budget
D. It would need to be stated upfront
B. Qualitative factors would be ignored.
