Chapter 20

Question 1

Who benefits from a non-compete agreement?

a) student
b) client
c) business owner
d) employee

Answer 1

c) business owner

Question 2

Barbering school is a ____________ environment.

A) commission-paying
B) team
C) forgiving
D) marketing

Answer 2

C) forgiving

Question 3

Working in a barbershop requires each staff member to work as a(n) _______________.

A) booth renter
B) team member
C) mentor
D) educator

Answer 3

B) team member

Question 4

Which of the following is central to the barbering business?

A) scheduling
B) high-paying commissions
C) getting ahead
D) web resources

Answer 4

A) scheduling

Question 5

You should be true to your word by choosing your words carefully and ______________.

A) automatically
B) precisely
C) efficiently
D) honestly

Answer 5

D) honestly

Question 6

Which of the following is the key to teamwork?

A) communication
B) competition
C) ambition
D) determination

Answer 6

A) communication

Question 7

Working as an independent contractor and working as a booth renter are forms of ______________.

A) being a role model
B) being an employee
C) self-employment
D) self-confidence

Answer 7

C) self-employed

Question 8

In a(n) ___________compensation structure, the employer pays you a percentage of the gross service sales you generate.

A) straight salary
B) hourly salary
C) salary-plus-commission
D) commission

Answer 8

D) commission

Question 9

A salary plus commission compensation arrangement is sometimes called a(n) _______________.

A) upsell
B) guarantee
C) default
D) percentage

Answer 9

B) guarantee

Question 10

In a ____________arrangement you are actually setting up a small business.

A) fixed salary
B) guarantee
C) booth rental
D) commission-only

Answer 10

C) booth rental

Question 11

Commission is usually offered once an employee has _____________.

A) trusted coworkers
B) a personal financial budget in place
C) completed barbering school
D) built a loyal clientele

Answer 11

D) built a loyal clientele

Question 12

Tips are income and must be tracked and reported on your ______________.

A) monthly budget worksheet
B) income tax return
C) individual retirement account
D) daily log

Answer 12

B) income tax return

Question 13

Not paying back your loans is called____________.

A) defaulting
B) charging
C) borrowing
D) forgiving

Answer 13

A) defaulting

Question 14

The best way to record your tips and additional income is to _____________.

A) have an accountant
B) have a financial planner
C) keep a daily log
D) keep a budget worksheet

Answer 14

C) keep a daily log

Question 15

Which of the following is the act of recommending and selling products to your clients for at-home use?

A) servicing
B) ticket upgrading
C) upselling
D) retailing

Answer 15

C) upselling

Question 16

You should be ______________ when recommending products for sale.

A) self-confident
B) self-employed
C) emphatic
D) hard selling

Answer 16

A) self confident

Question 17

Keep in mind that the best interests of ___________ should be your first consideration.

A) the barbershop
B) the client
C) yourself
D) suppliers

Answer 17

B) client

Question 18

Which of the following is now the preferred mode of communication for many people?

A) social media
B) mail
C) telephone
D) email

Answer 18

D) email

Question 19

Being __________means that you do not gossip or make fun of anyone or anything related to the barbershop.

A) successful
B) resentful
C) respectful
D) honest

Answer 19

C) respectful

Question 20

Providing ___________ must always be your first concern.

A) good financial compensation
B) additional products
C) good-quality service
D) a good understanding of what is expected of you