Chapter 21&22

Question 1

It is recommended that while you network with mentors, nail professional, educators, and classmates, you ask questions, take advice, _________, and consider all your options.

Answer 1

listen to their comments

Question 2

In service business such as nail technology, your work primarily revolves around _________

Answer 2

serving your clients

Question 3

As you serve your clients, important behaviors include putting others firsts, being true to your word, _________, being a problem solver, and being courteous.

Answer 3

being punctual

Question 4

Getting to work on time shows respect not only for your clients, but also for _________

Answer 4

your coworkers

Question 5

In a professional environment, it is important to always perform quality work, meet the clients’ expectations, and the well versed in ________

Answer 5

the latest nail trends

Question 6

You can remain knowledgeable about the changes in the industry by reading industry magazines, attending trade shows and networking events and __________

Answer 6

attending classes

Question 7

Being a team player means following several workplace principles including being concerned with the success of others being willing to help, ________, and remaining positive.

Answer 7

sharing your knowledge with coworkers

Question 8

Salon management should be loyal to the clients and __________

Answer 8

their staff

Question 9

A document that outlines all the duties and responsibilities of a particular position in the salon or spa is called ________

Answer 9

a job description

Question 10

A key element in conflict resolution is___________

Answer 10

being accountable for your part in the situation

Question 11

If you are unclear about something listed as your responsibility, it is up to you to ___________

Answer 11

ask for clarification

Question 12

When you accept a salon position, what will be paid for you work is called ___________

Answer 12

compensation

Question 13

Which of the following is not a standard method of compensation in the nail industry?

Answer 13

Tip only

Question 14

If you don’t think you can make enough money solely on a commission basis, then take a position in salon or spa that will pay you an hourly wage until you _________

Answer 14

build you clientele

Question 15

Customers who are loyal to a particular nail technician are known as your ________

Answer 15

client base

Question 16

If you are offered a set salary each week, it lieu of an hourly rate, that salary must _________

Answer 16

be equal to the minimum wage for the number of hours you work.

Question 17

The commission paid to a nail technician working on a commission-only basis generally ranges from _________

Answer 17

25 - 60 percent

Question 18

If you work under a commission payment structure, the salon usually provides the ________ you will need to perform nail services.

Answer 18

products

Question 19

Nail technicians can increase their chances of building a solid and loyal clientele more quickly if they live in an area with lots of potential clients, have advanced training, skills, certifications, artistic abilities, and _________

Answer 19

employ marketing and publicity strategies

Question 20

A _________ payment structure is often used to motivate nail technicians to perform more services.

Answer 20

salary-plus-commission

Question 21

Tips are income in addition to regular compensation and must be tracked and __________.

Answer 21

reported as regular income

Question 22

How often must tips be recorded?

Answer 22

Daily

Question 23

The best way to keep tabs on your progress is to ask for feedback from you clients, salon or spa manager, and ___________

Answer 23

key coworkers

Question 24

Evaluations are commonly scheduled 90 days after hiring and then ________ after that.

Answer 24

once a year

Question 25

Ask a ______ to sit in on one of your consultations and make note of areas where you can improve.

Answer 25

senior nail technician

Question 26

Not paying back your student loan or other type of mortgage is known as defaulting, and it can have serious consequences regarding your personal and professional

Answer 26

credit

Question 27

If you know you will need to take home $3,000 per month to support your needs, you will want to calculate how this translates into the ________

Answer 27

number of clients and services you perform per month

Question 28

One recommended method for increasing your disposable income is __________

Answer 28

to spend less money

Question 29

If you have a loyal client base and a mastery of services offered, it is appropriate to increase your prices _________

Answer 29

every year or two

Question 30

It is recommended that you speak with ________ for advice on how reduce your credit card debt, invest your money, and plan for retirement.

Answer 30

a financial planner

Question 31

The practice of recommending and selling additional services to clients that you may perform is known as ___________

Answer 31

ticket upgrading

Question 32

The act of recommending and selling quality products to clients for at - home nail care is called ______

Answer 32

retailing

Question 33

To be successful in sales, you need _______ determination, and a good personality.

Answer 33

ambition

Question 34

Recognizing the client's needs and ______ lays the foundation for successful selling.

Answer 34

preferences

Question 35

You become _______ by knowing about the products you are selling and by believing that they are as good as you say.

Answer 35

confident

Question 36

What is the standard retail sales commission for nail technicians?

Answer 36

10 percent

Question 37

One way that is recommended to get the conversation started about retailing products is that you ________

Answer 37

place products in the clients' hands whenever possible

Question 38

If you are going to send a client a birthday card with a special offer, it is recommended that you send it out _________

Answer 38

about one month before the client's birthday

Question 39

If you send a client a birthday card with a special offer, it is recommended that the offer be valid _________.

Answer 39

only during the birthday month

Question 40

You can expand your client base by being reliable respectful, positive, and ________

Answer 40

professional

Question 41

Your responsibility is to be the client's _______

Answer 41

nail technician

Question 42

When selling, it is recommended that after you establish rapport with the client, you __________

Answer 42

determine the client's needs

Question 43

It is recommended that you rebook a client _________

Answer 43

before she leaves the salon

Question 44

How long should a client be in the salon?

Answer 44

As long as it takes to adequately complete the service

Question 45

After researching web articles regarding building a client base, make a list of the suggestions that seem suitable and try one every _________

Answer 45

two or three months

Question 46

Booth rental, also known as ______ rental, is when a nail technician rents a booth in a salon or spa.

Answer 46

chair

Question 47

In a booth rental arrangement, a nail technician generally is solely responsible for her own clientele, furniture, telephone, advertising, towels , insurance, laundry, supplies, and __________

Answer 47

utility bills

Question 48

The state board in ________ does not recognize booth rental as an acceptable method of doing business.

Answer 48

Pennsylvania

Question 49

Opening your own salon or spa is a huge undertaking, financially, physically, and _________, because you will face challenges that are complex and unfamiliar to you.

Answer 49

mentally

Question 50

A _________ statement is a long-term picture of what a business is to become and what it will look like when it gets there.

Answer 50

vision

Question 51

Which term refers to a set of benchmarks that, once achieved, help you realize your mission and your vision

Answer 51

Goals

Question 52

In your business timeline, the time to tend to the business, its clientele, and its employees and to grow and expand the business so that it is profitable, is in years _______

Answer 52

2-5

Question 53

In determining the feasibility of your business, you must address if you have _______ that will set your business apart from other nail businesses in your area.

Answer 53

a special skill or talent

Question 54

A business that is owned and operated by one person, although the owner may have employees is called _______

Answer 54

a sole proprietorship

Question 55

In a sole proprietorship, the owner determines the policies and has the last say in decision making as well as _________

Answer 55

assuming expense, receiving profit, and bearing all losses

Question 56

A business structure in which two or more people share ownership, although not necessary equally, is called ___________

Answer 56

a partnership

Question 57

People often enter into a partnership arrangement to have more capital or money to invest in a business and to __________

Answer 57

Have help operating business

Question 58

A corporation is an ownership structure controlled by one or more stockholders and is one of the best ways to __________

Answer 58

protect personal assets

Question 59

Who own a corporation?

Answer 59

The stockholders

Question 60

Employees of a corporation pay income tax on ___________

Answer 60

the salary that is drawn

Question 61

When opening your own business, it is recommended that you consult with ________ to find out the ways in which your business may be registered for tax purposes

Answer 61

an attorney and accountant

Question 62

To become an S corporation, the S corporation status is elected through ________

Answer 62

the IRS

Question 63

What does LLC stand for?

Answer 63

Limited Liability Company

Question 64

A _______ is a written plan of a business as it is seen in the present and envisioned in the future, to follow throughout the entire process of starting your own business.

Answer 64

business plan

Question 65

Which part of a business plan describes how the business will run administratively?

Answer 65

Organizational plan

Question 66

Which part of the business plan outlines all of the research obtained regarding the clients your business will target and their needs, wants, and habits?

Answer 66

marketing plan

Question 67

Before purchasing an existing nail salon, _______ to determine the actual value of the business once current owner's bookings are taken out of the equation.

Answer 67

conduct a financial audit

Question 68

It is important to protect your business by installing adequate locks, a fire alarm system, and ________

Answer 68

a burglar alarm system

Question 69

If you sell retail, you may need to obtain _________ or other license.

Answer 69

a seller's permit

Question 70

Information about a specific population, including data on race, age, income, and educational attainment is known as __________.

Answer 70

demographics

Question 71

The ongoing, reoccurring processes or activities involved in the running of a business for the purpose of producing income and valued is known as _______

Answer 71

salon operations

Question 72

A typical salon spends about ________ of its total gross income on rent.

Answer 72

13 percent

Question 73

Which of the following expenses typically represents about 3 percent of a salon's total gross income?

Answer 73

Depreciation

Question 74

A typical salon spends about 1.5 percent of its total gross income on which of the following expenses?

Answer 74

Repairs

Question 75

About _______ of a typical salon's total gross income is profit.

Answer 75

15 percent

Question 76

A ________ is someone who is trained to do everything from recording sales and doing payroll to generating a profit-and-loss statement.

Answer 76

full charge bookkeeper

Question 77

Supplies that are sold to clients are called___________

Answer 77

retail supplies

Question 78

Services records should include the contact information, the products used, and _______ for each client.

Answer 78

the service results obtained

Question 79

When renovating a salon, it is recommended that you consult with _________

Answer 79

a professional equipment and furniture supplier

Question 80

Which of the following is not an important consideration when interviewing potential employees?

Answer 80

Their age

Question 81

Which part of the salon is considered the salon's nerve center?

Answer 81

The reception area

Question 82

The reception area should be well stocked with ________

Answer 82

business card

Question 83

During the slow periods, it is customary for the receptionist to perform other duties such as straightening up the reception area, maintaining inventory, and __________

Answer 83

completing daily report

Question 84

Which of the following is not a common responsibility of a salon receptionist?

Answer 84

Performing employee evaluation

Question 85

The receptionist must have an appearance that conveys the salon's image, knowledge of various services offered, and ___________

Answer 85

unlimited patience

Question 86

When using the telephone, you should use pleasant voice, speak clearly, use correct grammar, and __________

Answer 86

show interest and concern

Question 87

When answering the phone, it is important to _______

Answer 87

answer promptly

Question 88

If a client calls to make an appointment with her favorite nail technician at a certain time, and the nail technician is not available, the receptionist should first __________

Answer 88

suggest other available times

Question 89

What is considered the best form of advertising?

Answer 89

satisfied clients

Question 90

In considering the general reasons people buy products, we can assume that people are motivated to ________

Answer 90

satisfy a need