Chapter 4-6 Flashcards
(152 cards)
1
Q
Effective human relations and communication skills build ___________, accelerate professional growth, and help prevent misunderstandings in the workplace.
A
lasting client relationships
2
Q
When we feel secure, we act in a _______ manner.
A
confident
3
Q
People who create conflict most likely feel ________.
A
insecure
4
Q
A good way to handle the ups and downs of human relations is to _________.
A
believe in yourself
5
Q
Which of the following is not one of the golden rules of human relations ?
A
Communicate from your head and problem solve from your heart.
6
Q
Effective communication is defined as the act of _______
A
sharing information between two people or groups
7
Q
When you meet a client for the first time, you need to be _________
A
genuinely friendly
8
Q
When a new client visits the salon for the first time, you should ___________.
A
take him/her on quick tour of the facility
9
Q
when should you do the client consultation?
A
Before the service starts
10
Q
You should perform a client consultation ________
A
to some degree, as part of every service
11
Q
The client consultation form is also sometime called __________.
A
a intake form
12
Q
The client consultation form typically does not ask __________.
A
the client’s age
13
Q
The client consultation form can best described as a _______
A
Client questionnaire
14
Q
How much time is it recommended that set aside for the client consultation?
A
5 -15 minutes
15
Q
To help your client make choices that reflect a personal sense of style, it is recommended that you _________.
A
Research different fashion style and determine which best suits the client.
16
Q
A person who prefers classic styling in clothing would likely want a________ with respect to her nails, makeup and hair,
A
simple and sophisticated look.
17
Q
Which of these steps in the consultation process involves encouraging clients to flip through your photo collections to discuss what they like and why?
A
show and tell
18
Q
Before the clients get to your station for the consultation you should __________.
A
put out a variety of pictures showing different nails shapes, lengths, and designs
19
Q
A primary purpose of the client consultation is to have a conversation that will clue you in on his or her needs and ____________.
A
personal preferences
20
Q
When using the 10- step consultation method, what should you do next after discussing the client’s personal preferences?
A
Analyze the client’s hands and fingertips.
21
Q
During the client consultation you should __________-
A
discuss the client’s nail history
22
Q
Toward the end of the client consultation, you should counsel the client on the ___________ associated with a given nail style or service as well as salon and home maintenance commitment needed to keep their nails looking their best at all times
A
Lifestyle limitations
23
Q
Your reactions to situations beyond your control, and your ability to _______ in the face of challenges, are critical to being successful in a people profession.
A
communicate
24
Q
Many salons set a limited amount of time that they allow a client to be late before they require them to schedule.
What is the common time limit?
A
15 minutes
25
If your tardy client arrives and you have the time to take her without jeopardizing other clients' appointments, you should __________
take her but let her know why in a pleasant manner
26
If you are running late and you know it will cause delays for a later client, it is recommended that you ____________
have the receptionist call or text the client the client, explain the situation, and ask if she would like to reschedule.
27
If you get involved in a scheduling mix-up, you should __________.
Be polite and refrain from arguing.
28
If a client has a problem with the service and you cannot change what she dislikes, you should__________.
honestly and tactfully explain why the problem cannot be fixed.
29
When faced with an unhappy client in a situation where you are unsure what to do, it is recommended that you call on ________ or the salon manager for suggestions.
a more experienced nail technician.
30
Why is it best to avoid the use of slang?
the same word can have a different meaning across cultures
31
Mutual respect, which transforms a good nail technician into a _________ and colleague, naturally follow.
trusted advisor
32
Always remember that _________ is the best relationship builder.
listening
33
When interacting with your coworkers, it is recommended that you __________.
Seek help from someone you respect when you are at odds with a coworker.
34
Regardless of whether or not you like someone, your colleagues are professionals who deserve _________
your respect
35
The salon manager is generally the person with the most responsibility regarding the ________.
salon's overall operation
36
When interacting with the salon manger, you should _________.
be open to constructive criticism
37
A periodic review of an employee's behaviors and activities important to the salon called____________
an employee evaluation
38
Many beauty professionals do not take advantage of the crucial communication opportunity with their supervisor to discuss their __________.
future advancements
39
At the end of an evaluation performance review meeting, -___________
thanks the manger for the feedback and guidance
40
As the time for your review drawn near, it is recommended that you ____________
perform a self evaluation of your performance.
41
A fundamental factor in human relations involves a person's sense of __________
security
42
When you believe in yourself, you trust your judgment, __________, and stick to what you believe is right.
uphold your values
43
You can communicate through words, voice inflections, ________, body language or visual tools.
facial expressions
44
Clients are coming to you for services and paying for your expertise, which mean you need to ______ every time they come see you.
court them
45
Clients with a dramatic style generally _________
Choose nail designs that demand greater attention
46
A mechanical process using soap and water or detergent and water to remove dirt, debris, and many disease - causing germs is known as ___________.
Cleaning
47
A chemical process used to reduces the number of disease-causing germs on surfaces to a safe level is known as ____________.
sanitizing
48
A chemical process that uses specific products to destroy organisms on nonporous surfaces is known as __________
disinfecting
49
Regulations prohibit nails technicians from ________ the living skin and from removing callused skin, warts, corns, and in-grown toenails.
cutting or puncturing
50
OSHA stands for _________
Occupational Safety and Health Administration
51
OSHA was created as part of the ________ to regulate and enforce standards to protect employees in the workplace.
U.S Department of Labor
52
Prior to 2012, chemical manufacturers and importers were required to assess to potential hazard associated with their products by publishing _________
Material safety data sheets.
53
In 2012, OSHA agreed to comply with the Globally Harmonized System of Classification and Labeling of Chemical System (GHS) which requires the use of a standard-format called ________ (SDS ) to replace the MSDS.
Safety Data Sheets
54
The SDS contains _________ categories of information.
16
55
As part of the SDS categories, first aid measures include important symptoms and effects as well as________
required treatment
56
As part of the SDS categories, handling and storage lists precautions for safe handling and storage, including ________.
Incompatibilities
57
As part of the SDS categories, toxicology information includes routes of exposures, related symptoms, and _________
acute and chronic effects.
58
Either OSHA or, in some cases, state board inspectors can ________ if SDSs are not available during regular business hours.
issue a fine to the salon
59
A disease that is caused by bacteria that are transmitted by coughing or sneezing is know as________.
tuberculosis
60
It is against federal law to use any disinfecting product contrary to its _________.
labeling
61
A microscopic organism that normally exists in low concentrations in tap water that has been known to cause serious skin infections on legs after pedicures is _____________
Mycobacterium fortuitum
62
Laws are written by both federal and state legislatures to determine the __________ for license holder and to establish guidelines for regulatory agencies to make rules.
scope of practice
63
The invasion of body tissues by disease - causing pathogens is known as __________.
an infection
64
The methods used to eliminate or reduce the transmission of infectious organism are called
infection control
65
To determine the nature of a disease, such as a nails disease from its symptoms is to __________.
diagnose
66
Disinfectants used in salons must be bactericidal, fungicidal, and ___________.
virucidal
67
All of the following is true about bacteria except which of the following:
they can exist everywhere
68
Most bacteria are nonpathogenic which means they are harmless organisms that may perform ________ functions and are safe to come in contact with since they do not cause disease or harm.
useful
69
A nonscientific term for disease-producing organisms is known as _____________.
germs
70
Which type of cocci grown in clusters like a bunch of grapes?
Staphylococci
71
Spherical bacteria that grow in pairs and cause diseases such as pneumonia are _________
diplococci
72
Spirilla bacteria are divided into two groups: Treponema papillida which causes syphilis and Borrelia burgdorferi which causes _________.
Lyme disease
73
Different bacteria move in different ways and self-movement is known as ________-
Motility
74
When bacteria reach their largest size, they divide into two new cells- a process called ___________
binary fission
75
Certain fungi and bacteria coat themselves with wax outer shells that are able to withstand long periods of famine, ___________ and unsuitable temperatures.
dryness
76
Tissue inflammation creates a fluid known as __________
pus
77
A main cause of infection from a salon's whirlpool foot spa can be traced to debris building up create a thin coating called
Biofilm
78
When a disease spreads from one person to another, it is said to be __________
a contagious disease
79
Redness, heat pain and swelling are an indication of _____________
an inflammation
80
A parasitic submicroscopic particle that infects and resides in the cells of a biological organism is known as _______
a virus
81
Nail technicians may want to ask their doctor about getting vaccinated against
Hepatitis B
82
Hepatitis is a blood-borne disease that damages which part of the body?
liver
83
A person can be infected with HIV for many years without having symptoms, but testing can determine if a person is infected within _________ months after exposure to the virus.
six
84
Single-cell organisms that grow in irregular masses that included molds, mildews, and yeasts and can produce contagious disease such as ringworm are called
fungi
85
A ________ is an organism that grows, feeds and shelters on or in another organism without contributing anything to the other organism's survival.
parasite
86
Immunity against disease can be either _________
natural or acquired
87
When you remove all visible dirt and debris from something using soap and water, you _________
clean
88
What is the accepted method for testing an autoclaves?
Spore test
89
Disinfectants are appropriate on _________
nonporous surfaces
90
Unless the label states otherwise, implements being disinfected must remain immersed in the disinfectant for at least ________ minutes
10
91
The technical term for quats is ________
quaternary ammonium compounds
92
Phenolic disinfectants are powerful tuberculocidal disinfectants that have a ________ .
very high pH
93
Household bleach, an effective disinfectant for salon uses, ___________
can cause skin irritation
94
When using disinfectants, you must always __________ and avoid skin and eye contact.
wear gloves
95
A multi-use, or ________, item can be cleaned, disinfected, and used on more than one person, even if the item is accidentally exposed to blood or body fluid.
reusable
96
If client packs are allowed in your state, each item must be properly cleaned, disinfected, and ________ before being placed in the pack
dried
97
A nail technician's tools must be cleaned and disinfected
| _________.
after each use
98
What types of cleansers are specially designed to break down stubborn films and residue of pedicure products from foot spas?
Chelating soaps
99
Contact with non-intact skin, blood, bloody fluid, or other potentially infectious materials that results from the nails technician's performances is known as ___________
exposure incident
100
Who publishes the Standard Precautions?
The CDC
101
if there is an exposure incident, what is your next step after you stop the services and put on gloves?
Apply pressure and clean the injury with an antiseptic.
102
When cleaning and disinfecting a whirlpool foot spa after a client, what is the next step after draining all the water from the basin?
Scrub all visible residue from inside the basin with soap and water.
103
The study of the tiny structures found in tissue is called ______
histology
104
The cell of all living things are composed of a substance called
Protoplasm
105
Mitosis occurs when ________
one cell split into two identical cells
106
Unfavorable conditions that will inhibit a cell's growth and reproduction include all but which of the following?
Adequate food
107
The process of building up larger molecules from smaller ones is called__________
anabolism
108
Which type of tissue binds together, protects, and supports the various parts of the body?
connective tissue
109
Which type of tissue lines the respiratory organs?
Epithelial tissue
110
Which organ supplies oxygen to the blood?
lungs
111
The ________ system purifies the body by eliminating waste matter.
Excretory
112
The human skeleton eventually has _______ bones after some have fused together.
206
113
About one-third of bone is organic matter, and the other two-thirds are primarily composed of ________
minerals
114
Which of the following is an example of an immovable joint?
Skull
115
The ______ is the inner and larger bone of the forearm, attached to the wrist and located in the side of the the little finger.
Ulna
116
The phalanges are the bones of the _________
fingers and toes
117
The ________, also called the accessory bone, forms the kneecap joint.
patella
118
Which of the following is a tarsal bone?
Navicular
119
How many muscles are there in the human body?
More than 600
120
Which type of muscle tissue is found in the internal organs of the body, such as the digestive system?
Non-striated muscle
121
Which of the following is not one of the three part of a muscle?
Nucleus
122
Muscular tissue can be stimulated by massage which is pressure and friction created by hand, electric vibrator, or
water jets
123
Where is the latissimus dorsi located?
Lower back
124
The ________ is the large muscles that covers the entire back of the upper arm and extends the forearm.
tricep
125
The _______ are the muscles that separate the fingers.
Abductors
126
The _________ originates at the upper portion of the fibula and bends the foot down.
soleus
127
The _______ moves the lesser toes and helps maintain balances while walking.
Flexor digitorum brevis
128
The scientific study of the structure, function, and pathology of the nervous system is known as ____________
Neurology
129
The principal components of the nervous system include all but which of the following?
Carpus
130
The spinal cord originates in the __________
brain
131
There are how many pairs of cranial nerves?
12
132
The treelike branches of nerve fibers extending from the nerve cell that carry impulses toward the cell and receive impulses from other nerves cells are called ________
Dendrites
133
Which type of nerves carries impulses from the sense organ to the brian?
Afferent
134
The ________ nerves, with its branches, supplies the fingers.
Digital
135
The _______ nerve extends from behind the knee to wind around the head of the fibula to the front of the leg, where it divides into two branches.
common peroneal
136
The sural nerve supplies impulses to the skin on the ________.
foot and leg
137
The lymphatics are also known as __________.
lymph vessels
138
What is the primary function of lymph?
To carry waste and impurities away from the cells
139
About how much does a human heart weight?
9 ounces
140
The chambers of the heart include?
the atria and ventricles
141
When oxygen-rich blood returns to the heart, it enters the __________
left atrium
142
When blood leaves the heart to flow throughout the body, it exits from the ________
left ventricle
143
Compared to arteries, veins are located _______
Closer to the outer skin surface
144
Blood comprise about ________ of the body's total weight
1/20
145
Blood is _________
sticky
146
Blood in the arteries is ___________
bright red
147
What are leukocytes?
White blood cells
148
Platelets are
smaller than red blood cells
149
Blood helps to equalize the body's temperature; seals leaks found in injured blood vessels; carries water, oxygen , and food to all cells; carries away carbon dioxide and other waste products; and _______
works with the immune system to protect the body
150
what is the most complex organ of the endocrine system?
Pituitary gland
151
The organ that eliminates waste containing perspiration is the _______
Liver
152
If deprived of oxygen, a person will die in within_____
minutes
