Chapter 3

Question 1

people, planet, and profit

Answer 1

triple bottom line

Question 2

a systematic assessment of a company’s performance in implementing socially responsible programs, often based on predefined goals

Answer 2

social audit

Question 3

people whose interests are affected by an organization’s activities

Answer 3

stakeholders

Question 4

consist of employees, owners, and board of directors

Answer 4

internal stakeholders

Question 5

people or groups in the organization’s external environment that are affected by it

Answer 5

external stakeholders

Question 6

new developments in methods for transforming resources into goods or services

Answer 6

technological

Question 7

the general economic conditions and trends that may affect an organization’s performance.

Answer 7

economic

Question 8

influences and trends from a country’s, society’s, or culture’s human relationships and values that may affect an organization or industry.

Answer 8

sociocultural

Question 9

influences on an organization arising from changes in the characteristics of a population, such as age, gender, or ethnic origin.

Answer 9

demographic

Question 10

changes in the way politics shape laws and laws shape the opportunities for and threats to an organization.

Answer 10

political-legal

Question 11

changes in the economic, political, legal, and technological global system that may affect an organization.

Answer 11

international

Question 12

(aka macroenvironment), is a set of broad, uncontrollable forces in the external enviromoment that impacts the organization

Answer 12

general environment

Question 13

standards of right and wrong that influence behavior.

Answer 13

ethics

Question 14

relatively permanent and deeply held underlying beliefs and attitudes that help determine a person’s behavior.

Answer 14

values

Question 15

behavior that is accepted as
“right” as opposed to “wrong” according to prevailing standards.

Answer 15

ethical behavior

Question 16

a situation where you must decide to pursue a course of action that may benefit you/your organization but that is unethical or even illegal.

Answer 16

ethical dilemma

Question 17

for the greatest good

Answer 17

utilitarian approach

Question 18

for the greatest self-interest long term, which will help others

Answer 18

individual approach

Question 19

respecting fundamental rights shared by everyone

Answer 19

moral-rights approach

Question 20

respecting impartial standards of fairness

Answer 20

justice approach

Question 21

the illegal trading of a company’s stock by people using confidential company information

Answer 21

insider trading

Question 22

represents employee’s perceptions about the extent to which work environments support ethical behavior

Answer 22

ethical climate

Question 23

consists of a formal written set of ethical standards guiding an organization’s actions

Answer 23

code of ethics

Question 24

an employee, or even an outside consultant, who reports organizational misconduct, such as health and safety violations, waste, corruption, or overcharging of customers, to the public

Answer 24

whistle-blower

Question 25

making charitable donations to benefit people

Answer 25

philanthropy