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IFSTA Company Officer 4th > Chapter 3 > Flashcards

Flashcards in Chapter 3 Deck (16)
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1
Q

Who is responsible for the activities of one or more subordinate employees?

A

A supervisor

2
Q

NFPA 1021

A

Standard for Fire Officer Professional Qualifications

3
Q

Supervision

A

The process of directing, overseeing, and controlling the activities of other individuals

4
Q

Management

A

The administration and control of projects, programs, situations, or organizations

5
Q

Leading

A

The act of controlling, directing, conducting, guiding, and administering through the use of personal behavioral traits or personality characteristics that motivate employees to the successful completion of an organization’s goals

6
Q

Following

A

The act of being a team player while working toward a common goal

7
Q

The best span of control consists of how many subordinates?

A

3-7, 5 is the preferred number

8
Q

Three levels of priority?

A

Emergency Response

Preparation for Emergency Response

Organizational Duties

9
Q

Objectives should be?

A

Attainable, clearly stated, measurable and within capability of the unit

10
Q

Workgroups

A

Groupings of people with the common purpose of completing specific objectives within the organization

11
Q

Team Building

A

The process of overcoming inherent individual differences within the unit and empowering members to make decisions for the benefit of the group

12
Q

Five-stage development model

A
Formation
Control
Work
Ending
Adjourning
13
Q

Coaching

A

Informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances

14
Q

Counseling

A

The formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance

15
Q

Mentoring

A

The process used to prepare capable individuals for advancement within the organization through the direction of a positive role model

16
Q

Incentives

A

Things earned through effort or participation