Chapter 3 Communications

Question 0

The exchange of thoughts or messages, verbally and non verbally, through signals or writing.

Answer 0

Communication

Question 1

The bearing of one who commands or influences others which encompasses professional appearance, demeanor, poise, and attitude.

Answer 1

Command presence

Question 2

A permanent, verbal, or written record of a person’s account of an incident or occurrence that may or may not be made under oath.

Answer 2

Statement

Question 3

Actions a person takes to deprive another individual or group of a right because of prejudice involving color, national origin, race, religion, or sex.

Answer 3

Discrimination

Question 4

A notion, statement, or belief about a person, group, or event that may not be factual.

Answer 4

Assumption

Question 5

A combination of letters and numbers.

Answer 5

Alphanumeric

Question 6

A promise to tell the truth regarding an incident or occurrence.

Answer 6

Oath

Question 7

The brief statements made during an interview which indicate that the officer hears what the person is saying and is inclined to hear more.

Answer 7

Minimal encouragers

Question 8

The person who reports the crime or alleges that a crime has been committed.

Answer 8

Complainant

Question 9

The person who sends a message to a receiver.

Answer 9

Sender

Question 10

Procedures for properly constructing and transmitting messages.

Answer 10

Radio protocol

Question 11

The pre-judging of people who are different from an individual.

Answer 11

Prejudice

Question 12

A group of words that lacks a subject or verb or fails to express a complete thought.

Answer 12

Sentence fragment

Question 13

The paragraphs in a police report containing specific details and pertinent information about an incident and the elements of the crime.

Answer 13

Narrative

Question 14

A solemn and formal declaration or assertion in place of an oath.

Answer 14

Affirmation

Question 15

A computer system that provides information about criminal incidents, people, vehicle, and property.

Answer 15

FCIC/NCIC

Question 16

A person who receives a message.

Answer 16

Receiver

Question 17

An awareness of one’s inner nature, feelings, abilities, and limitations.

Answer 17

Self knowledge

Question 18

The people and locations comprising the neighborhoods, institutional settings, and workplaces in which an officer lives or works.

Answer 18

Community

Question 19

Words that are often confusing, such as words that sound the same but are spelled differently (there/their/they’re) or words that sound similar but have different meanings.

Answer 19

Improper or misused words

Question 20

Informal, nonstandard words often characterized by regional or specific group usage.

Answer 20

Slang

Question 21

Behavior that involves showing consideration, respect, and cooperation when interacting with others.

Answer 21

Courtesy

Question 22

A continual internal monologue in which an individual narrates events that are occurring.

Answer 22

Self talk

Question 23

An exact match in a database.

Answer 23

Hit

Question 24

An impression in a person's mind of an individual, people, or events based on experiences, biases, beliefs, assumptions, and observations; the process of organizing and attaching meaning to sensations, so that they can be interpreted.

Answer 24

Perception

Question 25

A technique in which the interviewer acts as if he or she looks in a mirror and sees himself as the interviewee.

Answer 25

Mirroring

Question 26

The labeling of people either positively or negatively based on generalizations about their gender, race, ethnicity, religion, or other characteristics.

Answer 26

Stereotyping

Question 27

The message sent by body language, posture, muscle tension, facial expression, and response time.

Answer 27

Nonverbal communications

Question 28

A system of code words for identifying letters in voice communication.

Answer 28

Phonetic alphabet

Question 29

The laptop computers installed in a patrol vehicle and used by the officer to access information regarding criminal records, driving history, and agency records as well as to write and submit electronic/paperless reports to the supervisor.

Answer 29

Mobile data terminal

Question 30

A written document prepared by a law enforcement officer that gives information about an event, situation, or person encountered by the officer.

Answer 30

Report

Question 31

Communication through spoken words.

Answer 31

Verbal communication

Question 32

A group of words that contains a subject and a verb and expresses a complete thought.

Answer 32

Sentence

Question 33

A person who provides information in confidence about crimes, either from a sense of civic duty or in the expectation of some personal benefit or advantage, and whose identity is normally not disclosed until required by law.

Answer 33

Informant

Question 34

The technical vocabulary of a particular profession that has meaning specific to people who work in that field.

Answer 34

Jargon