Chapter 3 - Operatiom Management

Question 1

Tangible

Answer 1

Are goods, which can be touched

Question 2

Intangible

Answer 2

Include services, which cannot be touched

Question 3

Inputs

Answer 3

Are resources used in the process of production

Question 4

Transformation

Answer 4

Is the conversion of inputs (resources) into outputs (goods or services)

Question 5

Outputs

Answer 5

Edwards to the end result of an organisations efforts - the service or product that is delivered or provided to the consumer

Question 6

Productivity

Answer 6

Is a measure of efficiency - the a,punt of output produced compared to the amount of input required in production

Question 7

Business competitiveness

Answer 7

Refers to the ability of an organisation to sell products in a market

Question 8

Facilities design and layout

Answer 8

Involves planning the layout of workspace to streamline the production process

Question 9

Fixed position layout

Answer 9

Deals with large-scale processes, such as the construction of bridges, ships, aircraft or buildings

Question 10

Product layout

Answer 10

Deals with the manufacturing of goods in mass volu,e using an assembly line

Question 11

Process layout

Answer 11

Deals with high varieties of products by grouping activities, equipment and machinery of similar functions together.

Question 12

Operation management

Answer 12

Consists of all the activities In which managers engage to produce goods or service

Question 13

Lean manufacturing

Answer 13

Aims to eliminate waste at every stage of production. It involves analysing each stage of the production process, detecting where ineffective so are and correcting them.

Question 14

Materials management

Answer 14

Is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.

Question 15

Inventory

Answer 15

Is the goods and materials held as stock by an organisation

Question 16

Materials handling

Answer 16

Kids the physical handling of goods in warehouses and at distribution points

Question 17

Production plan

Answer 17

Is an outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs)

Question 18

Master production scheduling

Answer 18

Details what is to be produced and when

Question 19

Materials requirements planning

Answer 19

Involves developing an itemised list of all materials involved in production to meet the specified orders

Question 20

Inventory control

Answer 20

Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required

Question 21

Just in time

Answer 21

Is the materials management strategy that ensures that the exact amount of materials inputs will arrive only as they are needed in the operations process

Question 22

Supply chain

Answer 22

Is the range of the suppliers from which the organisation purchases materials and resources

Question 23

Quality

Answer 23

Refers to the degree of excellence of goods or services and their fitness for a stated purpose

Question 24

Quality control

Answer 24

Involves the use of inspections at various points in the production process to check for problems and defects.

Question 25

Quality assurance

Answer 25

Involves the use of a system so that an organisation achieve set standards in production

Question 26

Total quality management

Answer 26

Is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation operation.

Question 27

Quality circles

Answer 27

Are groups of workers who meet to solve problems relating to quality

Question 28

Continuous improvement

Answer 28

Involves an ongoing commitment to achieving perfection

Question 29

Robotics

Answer 29

Are highly specialised forms of technology capable of complex tasks

Question 30

Computer aided design

Answer 30

Is a computerised design tool that allows a business to create product possibilities from a series of input parameters

Question 31

Computer aided manufacture

Answer 31

Is software that designs and controls manufacturing processes

Question 32

Six sigma

Answer 32

Is a quality management approach that seeks to identify and remove the causes of problems in operations process, achieving virtually defect-free production

Question 33

Social responsibility

Answer 33

Is the obligations a business has over and above its legal responsibilities to the wellbeing of employees and costumers, shareholders and the community as well as the environment

Question 34

Ethical management

Answer 34

Refers to the process of abiding by moral standards and doing the 'right' thing in the interests of all stakeholders