Chapter 3 - What are.. Flashcards
(10 cards)
The key elements of the production system
inputs, processes, outputs
characteristics of operation management in a manufacturing business
production: capital intensive
production and consumption occur at different times
low degree of customer contact
tangible products
can be stored
should be consistent as it is mass produced
characteristics of operation management in a service business
production process is labour intensive
production and consumption are done simultaneously
high degree of customer contact ^^
outputs are intangible
cannot be stored
tailored specifically to customer needs (not standardised)
similarities of manufacturing and service businesses
aim to optimise operations to produce high quality outputs with a low cost of production
dealing with suppliers during process of managing operations
utilise forms of technology
optimise efficiency and effectiveness
what are the (six) technological strategies
computer-aided design
computer-aided manufacturing
artificial intelligence
automated production lines
robotics
online service
what are the material strategies?
forecasting
master production schedule
materials requirement planning
just in time
what are the quality strategies?
quality control
quality assurance
total quality management
steps to how quality control is implemented
standards of quality established
inspections regularly conducted
good or service compared against set standards
good or service removed if it doesn’t meet standards
cause of error fixed to prevent further errors
steps of total quality management
- identify and fulfill customer exact needs and wants for goods and services
- continuous improvement: engaging in process of constantly evaluating business processes
- employee empowerment: fostering teamwork
what are the types of waste minimisation
reduce
reuse
recycle
