Chapter 4

Question 1

a pleasurable emotional state resulting from the appraisal of one’s job or job experiences; it represents how a person feels and thinks about his or her job

Answer 1

job satisfaction

Question 2

things that people consciously or unconsciously want to seek or attain

Answer 2

values

Question 3

a theory that argues that job satisfaction depends on whether the employee perceives that his or her job supplies those things that he or she values

Answer 3

value-percept theory

Question 4

employees’ feelings about the compensation for their job

Answer 4

pay satisfaction

Question 5

employees’ feelings about how the company handles promotions

Answer 5

promotion satisfaction

Question 6

employees’ feelings about their boss, including his or her competency, communication, and personality

Answer 6

supervision satisfaction

Question 7

employee’s feelings about their coworkers, including their abilities and personalities

Answer 7

coworker satisfaction

Question 8

employees’ feelings about their actual work tasks

Answer 8

satisfaction with the work itself

Question 9

a psychological state reflecting one’s feelings about work tasks, goals, and purposes, and the degree to which they contribute to society and fulfill one’s ideals and passions

Answer 9

meaningfulness of work

Question 10

a psychological state indicating the degree to which employees feel they are key drivers of the quality of work output

Answer 10

responsibility for outcomes

Question 11

a psychological state indicating the extent to which employees are aware of how well or how poorly they are doing

Answer 11

knowledge of results

Question 12

a theory that argues that five core characteristics (variety, identity, significance, autonomy, and feedback) combine to result in high levels of satisfaction with the work itself

Answer 12

job characteristics theory

Question 13

the degree to which a job requires different activities and skills

Answer 13

variety

Question 14

the degree to which a job offers completion of a whole, identifiable piece of work

Answer 14

identity

Question 15

the degree to which a job really matters and impacts society as a whole

Answer 15

significance

Question 16

the degree to which a job allows individual freedom and discretion regarding how the work is to be done

Answer 16

autonomy

Question 17

in job characteristics theory, it refers to the degree to which the job itself provides information about how well the job holder is doing; in goal setting theory it refers to progress updates on work goals

Answer 17

feedback

Question 18

the degree to which employees have the aptitude and competence needed to succeed on their job

Answer 18

knowledge and skill

Question 19

the degree to which employees desire to develop themselves further

Answer 19

growth need strength

Question 20

when job duties and responsibilities are expanded to provide increased levels of core job characteristics

Answer 20

job enrichment

Question 21

proactively shaping and molding the characteristics contained within one’s job

Answer 21

job crafting

Question 22

states of feeling that are mild in intensity, last for an extended period of time, and are not directed at anything

Answer 22

moods

Question 23

the degree to which an employee is in a good versus bad mood

Answer 23

pleasantness

Question 24

the degree to which moods are aroused and active, as opposed to unaroused and inactive

Answer 24

activation

Question 25

a state in which employees feel a total immersion in the task at hand, sometimes losing track of how much time has passed

Answer 25

flow

Question 26

a theory that describes how workplace events can generate emotional reactions that impact work behaviors

Answer 26

affective events theory

Question 27

intense feelings, often lasting for a short duration, that are clearly directed at someone or some some circumstance

Answer 27

emotions

Question 28

employee's feelings of joy, pride, relief, hope, love, and compassion

Answer 28

positive emotions

Question 29

employees' feelings of fear, guilt, shame, sadness, envy, and disgust

Answer 29

negative emotions

Question 30

when employees manage their emotions to complete their job duties successfully

Answer 30

emotional labor

Question 31

the idea that emotions can be transferred from one person to another

Answer 31

emotional contagion

Question 32

the degree to which employees feel a sense of happiness with their lives in general

Answer 32

life satisfaction