Chapter 4 - Effective Interpersonal Communication

Question 1

6 elements of interpersonal communication

Answer 1

sender
message
medium/channel
receiver
feedback
interference

Question 2

ELEMENTS OF INTERPERSONAL COMMUNICATION

The person who originates a message

Answer 2

sender

Question 3

ELEMENTS OF INTERPERSONAL COMMUNICATION

The path the message takes between the sender and receiver?

Answer 3

medium or channel

Question 4

ELEMENTS OF INTERPERSONAL COMMUNICATION

Person who receives the message and decodes or interprets it

Answer 4

Receiver

Question 5

ELEMENTS OF INTERPERSONAL COMMUNICATION

Response to the sender

Answer 5

feedback

Question 6

ELEMENTS OF INTERPERSONAL COMMUNICATION

Factors preventing receiver from fully receiving a message

Answer 6

interference

Question 7

ELEMENTS OF INTERPERSONAL COMMUNICATION

Interference can be from __________ and __________ sources

Answer 7

internal or external

Question 8

Kinesics are _________

Answer 8

nonverbal skills

Question 9

Kinesics accounts for _____% of a message

Answer 9

55%

Question 10

Eye contact, facial expression, gestures, posture, and poise are all examples of ___________

Answer 10

Kinesics

Question 11

5 elements of listening include

Answer 11

attending
understanding
remembering
evaluating
responding