Chapter 4 Quiz Flashcards
(10 cards)
1
Q
- what is the third step in establishing a CRR program?
A
Develop strategies and tactics to mitigate risks
2
Q
- Which is one of the types of customer expectations as described by the center for public safety excellence?
A
Situational
3
Q
- Which are typical elements of a population segments demographic profile?
A
Religion and cultural background
4
Q
- What is the current demographic trend in the United States?
A
The country is becoming increasingly multi ethnic.
5
Q
- Which is a primary focus of CERT?
A
Citizens providing immediate assistance to victims in their area
6
Q
- In general how does community risk reduction differ from traditional fire prevention programs?
A
It is a comprehensive approach to risk reduction
7
Q
- What is the fifth step in establishing a CRR program?
A
Implement the plan
8
Q
- How are the fast flashy and loud aspects of a typical western world emergency response likely to be perceived by people of different cultures
A
Embarrassing
9
Q
- Which action should be avoided when receiving a complaint from a citizen?
A
Advise the citizen of the likely outcome of the process
10
Q
- As a result of CERT oversight by the citizen core increased emphasis has been placed on what?
A
Response goals that reflect local needs
