CHAPTER 4 TERMINOLOGY

Question 1

Active listening

Answer 1

full attention to what the patient is saying.

Question 2

Aggressive communication

Answer 2

occurs when an individual interacts with another in an overpowering and forceful manner to meet one’s own personal needs at the expense of the other.

Question 3

Altered cognition

Answer 3

is another physiologic factor that frequently hinders effective communication.

Question 4

Assertive communication

Answer 4

interaction that takes into account the feelings and needs of a patient, yet honors the nurses right as an individual.

Question 5

Assertiveness

Answer 5

one’s ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of a patient.

Question 6

Clarifying

Answer 6

takes restating and paraphrasing a step further and is useful when the patient’s message is incomplete or confusing or does not go deeply enough into the area being explored.

Question 7

Closed posture

Answer 7

is more formal, distant stance, generally with the arms, and possibly the legs, tightly crossed.

Question 8

Closed question

Answer 8

is focused and seeks a particular answer.

Question 9

Communication

Answer 9

a reciprocal process in which messages are sent and received between people.

Question 10

Connotative meaning

Answer 10

a word is subjective and reflects the individuals perception or interpretation.

Question 11

Denotative meaning

Answer 11

refers to the commonly accepted definition of a particular word.

Question 12

Expressive aphasia

Answer 12

where they are unable to send the desired verbal message.

Question 13

Focusing

Answer 13

used when more specific information is needed to accurately understand the patient’s message.

Question 14

Gestures

Answer 14

movements people use to emphasize the idea they are attempting to communicate.

Question 15

Jargon

Answer 15

“language” or terminology unique to people in a particular work setting, such as a hospital, or a specific type of work, like nursing.

Question 16

Minimal encouragement

Answer 16

subtle therapeutic technique that communicates to the patient that the nurse is interested and wants to hear more.

Question 17

Non therapeutic communication

Answer 17

usually blocks the development of a trusting and therapeutic relationship.

Question 18

Nonverbal communication

Answer 18

Messages transmitted with out the use of words. Tone, rate of voice, volume of speech, eye contact, physical appearance, and use of touch.

Question 19

one- way communication

Answer 19

has very little place in the nurse- patient relationship

Question 20

open- ended question

Answer 20

do not require a specific response and allow the patient to elaborate freely on a subject when replying.

Question 21

open posture

Answer 21

taking a relaxed stance, with uncrossed arms or legs while facing the other individual.

Question 22

Paraphrasing

Answer 22

restatement of the patient’s message in the nurse’s own words in an attempt to verify that the nurse has correctly interpreted the patient’s message.

Question 23

Passive listening

Answer 23

listening to the speaker is indicated either nonverbally through eye contact and nodding, or verbally through encouraging phrases such as “Uh- huh”, or “ I see”.

Question 24

Posture

Answer 24

The way the individual sits, stands, and moves.

Question 25

Receive, receiver

Answer 25

the receiver is the person or people to whom the message is conveyed.

Question 26

Receptive aphasia

Answer 26

an inability to recognize or interpret the verbal message being received.

Question 27

Reflecting

Answer 27

like restating, but it involves inner feelings and thoughts more than facts.

Question 28

Restating

Answer 28

the nurse repeats to the patient what is believed to be the main point that the patient is trying to convey.

Question 29

Sender

Answer 29

Sender is the one who conveys the message

Question 30

Therapeutic communication

Answer 30

exchange of information that facilitates the formation of a positive nurse- patient relationship and actively involves the patient in all areas of care.

Question 31

Two- way Communication

Answer 31

requires that both the sender and the receiver participate in the interaction.

Question 32

Unassertive communication

Answer 32

the nurse agrees to do what the patient requests, even though doing so creates additional problems for the nurse.

Question 33

Verbal Communication

Answer 33

use of spoken or written words or symbols.