Chapter 5

Question 1

4 Ethical decision framework

Answer 1

Ethical issue intensity
Individual factors
Organizational factors
Opportunity

Question 2

Perceived relevance or importance of an ethical issue to individual, work, group, and/or organization.

Answer 2

Ethical issue intensity

Question 3

6 spheres of influence when confronted w/ ethical choices

Answer 3

Workplace
Family
Religion

Legal system
Community
Profession

Question 4

Relates to a person’s perception of social pressure and the harm his/her decision will have on others

Answer 4

Moral intensity

Question 5

People base their ethical decisions on their own values and principles of right or wrong

Answer 5

Individual factors

Question 6

This is learned through socialization. It is subjective; vary across culture

Answer 6

Values

Question 7

Relates to individual differences in relation to a general belief about how one is affected by internal versus external events or reinforcement

Answer 7

Locus of control

Question 8

Go with the flow because that’s all they can do

Answer 8

External locus of control

Question 9

Believe they can control events; are masters of their destinies and trust in their capacity to influence their environment

Answer 9

Internal locus of control

Question 10

Organizational culture has a stronger influence on employees than individual values

Answer 10

Organizational factors

Question 11

A set of values, norms, and artifacts that members of an organization share

Answer 11

Corporate culture

Question 12

Reflects whether the firm has an ethical conscience; is a function of many factors

Answer 12

Ethical culture

Question 13

Reflects whether the firm has an ethical conscience; is a function of many factors

Answer 13

Ethical culture

Question 14

Those who have influence in a work group

Answer 14

Significant others

Question 15

Helps to explain why many employees unquestioningly follow superior’s orders

Answer 15

Obedience to authority

Question 16

Conditions in an organization that limit/permit ethical/unethical behavior

Answer 16

Opportunity

Question 17

Where employees work, with whom they work, and the nature of the work

Answer 17

Immediate job context

Question 18

Involve situations where rules are vague or in conflict

Answer 18

Ethical dilemmas

Question 19

First sign that an unethical decision has occured

Answer 19

Guilt/uneasiness

Question 20

Involves value judgements and collective agreement about acceptable patterns of behavior

Answer 20

Business ethics

Question 21

The ability or authority to guide and direct others towards achievement of a goal

Answer 21

Leadership

Question 22

Provide blueprint for an organization’s corporate culture and ethics

Answer 22

Leaders

Question 23

8 leadership styles

Answer 23

Coercive leader
Authoritative
Affiliative
Democratic

Pacesetting
Coaching
Transactional
Transformational

Question 24

Demands instant obedience and focuses on achievement, initiative, and self-control

Answer 24

Coercive

Question 25

Inspires employees to follow a vision, facilitates change, and creates a strongly positive performance climate

Answer 25

Authoritative

Question 26

Values people, their emotions and needs, and relies on friendship and trust to promote flexibility, innovation, and risk taking

Answer 26

Affiliative

Question 27

Relies on participation and teamwork to reach collaborative decisions

Answer 27

Democratic

Question 28

Can create a negative climate because of the high standards that he/she sets

Answer 28

Pacesetting

Question 29

Builds a positive climate by developing skills to foster long-term success, delegating responsibility, and issuing challenging assignments

Answer 29

Coaching

Question 30

Create employee satisfaction through bartering for desired behaviors/performance

Answer 30

Transactional

Question 31

Raise employees' commitment and foster trust and motivation

Answer 31

Transformational

Question 32

Ethical leadership is based on holistic thinking that embraces the complex issues that companies face

Answer 32

Developed by: Archie Carrol Based on: Stephen Covey's The 7 Habits of Highly Effective People

Question 33

Published on: August 15, 1989 by

Answer 33

Developed by: Archie Carrol Based on: Stephen Covey's The 7 Habits of Highly Effective People