Chapter 5

Question 1

Interpersonal communication messages are encoded by senders based on their:

Answer 1

Positions of authority

Question 2

The interpersonal communication element of interference is anything that may prevent the receiver from completely understanding the sender’s:

Answer 2

Message

Question 3

A company officer wanting to improve their verbal communication skills can take responsibility for their own personal thoughts and feelings by:

Answer 3

Using language that is I-Based such as “I believe” or “I think”.

Question 4

What can be a major cause of interference in interpersonal communication?

Answer 4

Failing to actively monitor feedback

Question 5

To be effective communicators, company officers must select and use words that:

Answer 5

Accurately symbolized the image that they are trying to convey.

Question 6

To learn, to relate, to influence, to play, and to help are the five general purposes for:

Answer 6

Interpersonal communication

Question 7

In order to gain accuracy and clarity while speaking, company officers should avoid:

Answer 7

Using abstract language that can cause misunderstandings

Question 8

In which type of situation would gestures be effective for sending messages such as come here and stop?

Answer 8

Noise prevents verbal communication

Question 9

To effectively communicate the correct message in an interpersonal exchange, the senders facial expression must match the:

Answer 9

verbal message

Question 10

Company officers can use focusing to improve their listening skills by:

Answer 10

Looking at the speaker when possible

Question 11

Active listening is a communication technique that requires that the listener, fully concentrate, understand, respond, and then:

Answer 11

Remember what is being said

Question 12

Company officers can use the active listening element of _______ to decode the message and assign meaning to it.

Answer 12

Understanding

Question 13

The three types of speeches and presentations, most commonly used by company officers are persuasive, informative, and:

Answer 13

Instructional

Question 14

Crew instructions for frequently assigned tasks should be _________, precise, and easily understood with the desired outcome conveyed.

Answer 14

Condensed

Question 15

Which type of speech describes a problem and supplies a solution intended to cause change?

Answer 15

Persuasive

Question 16

Instructional speeches, teach an audience how to do something and normally include a:

Answer 16

Visual aid or demonstration

Question 17

Canned speeches or pre-prepared presentations are often ineffective because they:

Answer 17

Do not take into account, different audiences, occasions, and needs

Question 18

When giving a public information speech, company officers should:

Answer 18

Follow organizational media relations policies and procedures

Question 19

An audience focused document is written to the:

Answer 19

Needs, concerns, and levels of understanding of the readers

Question 20

Outlining before writing a document helps the company officer to establish the logical flow of the document by:

Answer 20

placing the strongest points at the beginning and then supporting each point with additional data

Question 21

When writing a document, the number of paragraphs in a document depends on the:

Answer 21

Number of subdivisions in the documents outline

Question 22

Words or phrases used at the beginning of and end of a paragraph are referred to as:

Answer 22

Transitions

Question 23

The AHJ may require a more formal style of procedures, policies and:

Answer 23

requests for proposals (RFPs)

Question 24

When proof reading a written document, such as an organizational memo , the writer should ensure:

Answer 24

The memo follows a consistent format

Question 25

When sending an electronic communications within the organization, company officers must remember to stay within the:

Answer 25

chain of command

Question 26

Company officers should remember that memos may be considered:

Answer 26

public records

Question 27

which specific document type is generally used to correspond with persons and agencies outside of the fire and emergency services organization?

Answer 27

Letters

Question 28

what type of written document constitutes a significant amount of a company officers writing?

Answer 28

reports

Question 29

most company officers complete ________ reports, such as injury or inspection reports, on a daily basis.

Answer 29

form-based

Question 30

which type of written narrative report provides an overview of the current status of a project?

Answer 30

Progress

Question 31

Citations found during report research can direct the audience to the original sources using:

Answer 31

Footnotes and endnotes

Question 32

what is used to determine organizational decision-making?

Answer 32

policy

Question 33

What piece of information is generally contained in a policy and procedure document?

Answer 33

statement of purpose

Question 34

During which type of incident may alternative communications methods band technologies be required?

Answer 34

a large scale, long duration emergency incident

Question 35

While a small scale emergency operation can work effectively using ________, this practice is not recommended for larger incidents utilizing multiple companies.

Answer 35

a single radio frequency

Question 36

what common element of radio systems allows personnel to remain in contact with each other while they stay away from an apparatus?

Answer 36

Portable radios

Question 37

a vital part of implementing the National Incident Management System (NIMS)at an emergency incident is ensuring:

Answer 37

the interoperability of communications between all responding organizations.

Question 38

Company officers and personnel have an obligation to learn and use correct radio terms used during routine activities and emergency situations such as:

Answer 38

Using specific terms to describe apparatus and standard operational modes and functions.

Question 39

What are the 5 C’s of radio communication?

Answer 39

Conciseness, Clarity, Confidence, Control, Capability

Question 40

A possible limitation of radio equipment that company officers need to be aware of is that:

Answer 40

Some types of radio equipment require a line of sight between the transmitter and receiver.

Question 41

Of the 5 C’s of communication, the key practice of _________ refers to the abilities to communicate, listen effectively, and initiate effective messages.

Answer 41

Capability