Chapter 5 Flashcards
(26 cards)
Listening
Process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages. (Active hearing)
Hearing
Physiological process of decoding sound.
Selecting
Process of choosing one sound while sorting through various sounds competing for your attention.
Attending
Process of focusing on a particular sound or message.
Understanding
Process of assigning meaning to sounds.
Remembering
Process of recalling information.
Responding
Process of confirming your understanding of a message.
Listening Style
Preferred way of making sense out of spoken messages.
Relational Listeners
Those who prefer to focus on the emotions and feelings communicated verbally and nonverbally by others. (Emotions and Feelings)
Analytical Listeners
Those who withhold judgement, listen to all sides of an issue, and wait until they hear the facts before reaching a conclusion.
Critical Listeners
Those who prefer to listen to the facts and evidence to support key ideas and underlying logic; they also listen for errors, inconsistencies, and discrepancies.
Task-Oriented Listeners
Those who look at the overall structure of the message to see what action ends to be taken; they also like clear, efficient, and briefer messages.
Selective Listening
Letting pre-formed biases, prejudices, expectations, and stereotype cause us to hear what we want to hear, instead of listening to what a speaker actually said.
Ambush Listener
Person who overly critical and judgmental when listening to others.
Listener Apprehension
The fear or misunderstanding, misinterpreting, or being able to adjust to the spoken messages of others.
Listening Barriers
To overcome the listening barrier:
- Self-Absorption: Become conscious of the self-focus, and shift attention
- Unchecked Emotions: Use self-talk to manage emotions.
- Criticism of the Speaker: Focus on the message, not on the messenger.
- Differing speech and Thought Rate: Use the time difference between speech rate and thought rate to mentally summarize the message.
- Information Overload: Realize when you or your partner is tired or distracted and not ready to listen.
- External Noise: Take charge of the listening environment by elimination distractions.
- Listener Apprehension: Concentrate on the message as you mentally summarize what you hear.
Meta-message
A message about a message; the message a person is expressing via nonverbal means (such as facial expressions, eye contact, and posture) about the message articulated with words.
How to Improve Listening Comprehension Skills
- Stop
- Look
- Listen
Social Decentering
Cognitive process in which we take into account another person’s feelings, values, background, and perspectives.
Active Listening
The process of being physically and mentally engaged in the listening process and letting the listener know that you are engaged.
Compassionate Listening
Nonjudgmental, non defensive, empathic listening to confirm the worth of another person.
Sympathy
Acknowledgement of someone else’s feelings.
Critical Listening
Listening to evaluate and assess the quality, appropriateness, value, or importance of information.
Information Triage
Process of evaluating information to sort good information from less useful or less valid information.
