Chapter 8

Question 1

Interpersonal conflict

Answer 1

An expressed struggle between at least two interdependent people who perceive incompatible goals, scare resources, or interference in the achievement of their goals

Question 2

Conflict elements

Answer 2

1.expressed struggle
2.between at least two interdependent people
3 who perceive incompatible goals,scarce resources , or interference from others
4. Who are attempting to achieve specific goals

Question 3

Interdependent

Answer 3

Dependent on each other; one person’s actions affect the other person

Question 4

Conflict trigger

Answer 4

A common perceived cause of interpersonal conflict

Question 5

Dialectical tension

Answer 5

Tension arising from a person’s need for two things at the same time

Question 6

Constructive conflict

Answer 6

Conflict that helps build new insights and establishes new patterns in a relationship

Question 7

Destructive conflict

Answer 7

Conflict that dismantles rather than strengthens relationships

Question 8

Pseudoconflict

Answer 8

Conflict triggered by a lack of understanding and miscommunication

Question 9

Simple conflict

Answer 9

Conflict that stems from different ideas, definitions, perceptions, or goals

Question 10

Ego conflict

Answer 10

Conflict in which the original issue is ignored as partners attack each other’s self-esteem

Question 11

Interpersonal power

Answer 11

Degree to which a person is able to influence his or her partner

Question 12

Dependent relationship

Answer 12

Relationship in which one partner has a greater desire for the other to meet his or her needs

Question 13

Legitimate power

Answer 13

Power that is based on respect for a person’s position

Question 14

Referent power

Answer 14

Power that comes from ur attraction to another person, or the charisma a person possesses

Question 15

Expert power

Answer 15

Power based on a persons knowledge and experience

Question 16

Reward power

Answer 16

Power based on a persons ability to satisfy our needs

Question 17

Coercive power

Answer 17

Power based on the use of sanctions or punishments to influence others

Question 18

Compliance gaining

Answer 18

Taking persuasive actions to get others to comply with our goals

Question 19

Conflict management styles

Answer 19

Consistent patters or approaches people use to manage disagreements with others

Question 20

Avoidance

Answer 20

Conflict management style that involves backing of and trying to side-step conflict

Question 21

Demand-withdrawal patter of conflict management

Answer 21

Patter in which one person makes a demand and the other person avoids conflict by changing the subject or walking away

Question 22

Accommodation

Answer 22

Conflict management style that involves giving in to the demands of others

Question 23

Competition

Answer 23

Conflict management style that stresses winning a conflict at the expense of the other person involved

Question 24

Compromise

Answer 24

Conflict management style that attempts to find the middle ground in a conflict

Question 25

Gunny-sacking

Answer 25

Dredging up old problems and issues from the past to use against your partner

Question 26

"I" language

Answer 26

Statements that use the word 'I' to express how a speaker is feeling

Question 27

"But" messages

Answer 27

Statements using the word but that may communicate that whatever you've said prior to but is not really true