Chapter 5 Flashcards Preview

Eng 407A > Chapter 5 > Flashcards

Flashcards in Chapter 5 Deck (15):
1

Writing in a conversational style means:

Using “I” and “you” in your writing

2

For the purposes of Business Writing, a “you-attitude” means

Focusing on the needs of your reader

3

To compartmentalize a business letter means to:

Place each new topic in a different paragraph

4

When would an indirect organizing plan be a good choice for presenting information?

You want to write requesting additional funding for a project six months behind schedule

5

The two basic ways to organize a correspondence are:

Direct and indirect

6

The closing paragraph of any business correspondence should include what?

Statement of what action the reader should take

7

How can you effectively express bad news in a positive way in business correspondence?

Avoid using negative words

8

Which of the following best describes the purpose of an unsolicited inquiry letter:
1.
A letter informing recipient of your dissatisfaction with something
2.
A letter expressing your dissatisfaction to a recipient who already knows you are dissatisfied
3.
A letter asking for something that the recipient has done nothing to prompt your letter.
4.
None of the above

A letter asking for something that the recipient has done nothing to prompt your letter.

9

The salutation in a business letter, if included, is placed:

Between the inside address and the opening text

10

When writing a complaint letter, what should you provide as evidence to support your complaint?

A fully detailed narrative or description of the problem.

11

Gobbledygook is a term that means:

Writing that is overly pompous

12

What reader-based question does the memo closing answer?

What do you want me to do, when?

13

What is the best way to re-write the following sentence: “The report was written by the team.”

The team wrote the report

14

Which of the following best describes the purpose of an adjustment letter:

A letter that replies to a letter expressing dissatisfaction over something

15

The inside return address of a business letter consists of:

The sender’s address