Chapter 6 Section 1 Flashcards Preview

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Flashcards in Chapter 6 Section 1 Deck (10):
1

According to chapter 6 section I, what does ECK stand for?


E-mail Career Killer

2

Which of the following is a good e-mail subject line for a time change to a meeting, according to chapter 6 section I?

Staff meeting changed to 3 P.M.


3

According to chapter 6 section I, if you need an immediate response to your e-mail, what should you do?

Use the receipt notification option

4

What is the Last In/First Out rule, according to chapter 6 section I?

Read the last e-mail in a series e-mail in case the issues from the previous e-mails have been resolved

5

Which of the following are included as forms of electronic writing in chapter 6 part I?

A.
Social media network sites



B.
Text messages

C.
Blogging



D.
All of the other answers


E.
Tweeting




D.
All of the other answers

6

Which of the following are questions you should consider when observing your company’s e-mail culture, according to chapter 6 section I?

A.
What is the e-mail chain of command?

B.
How are urgent or sensitive messages usually communicated?


C.
Are personal announcements, such as “My house is on the market” or “I just found the cutest puppy; any takers?” acceptable over companywide e-mail?


D.
What are the company’s written policies on e-mail, IM, and Internet use?

E.
All of the other answers

All of the other answers

7

Which of the following is NOT an example of a corporation being stung by its own e-mail use discussed in chapter 6 section I?

None of the other answers

B.
A Lockheed Martin employee sent 60,000 coworkers an e-mail that crashed its system and cost hundreds of thousands of dollars to repair

C.
A Wal-Mart employee was fired for using the company’s e-mail to maintain a politically-themed e-mail newsletter that garnered negative media attention

D.
Microsoft’s e-mails were used against it in an antitrust trial


E.
Chevron Corp. was sued be female employees for sexist e-mails circulated by male employees

Wal-Mart employee was fired for using the company’s e-mail to maintain a politically-themed e-mail newsletter that garnered negative media attention

8

What are the strengths of e-mail, according to chapter 6 section I?

Speed and mass distribution

9

According to chapter 6 section I, what is the main consideration when deciding between e-mail and some other form of communication?

The formality or informality of the situation

10

When communicating internationally, what should do when writing dates, according to chapter 6 section I?

Write the name of the month, e.g., 5 March 2015 or March 5, 2014