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Flashcards in Chapter 5 - Communication Deck (44)
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1

Communication related to 4 competencies?

Job Mobility

Upward Mobility

Job Level

Salary

2

Define 5 Communication Skills?

Express oneself

Persuade/Influence Others

Share Information

Command Others

Resolve Conflicts

3

Communication Process

Define 4 Communication Processes?

Create/Maintain Relationships

Understand Group Dynamics

Manage Conflicts

Transmit Cultural Norms

4

Communication Process

Person that initiates an interaction process to encode and put words into a message?

Sender

5

Communication Process

Person that interprets the context of the message being communicated?

Receiver

6

Communication Process

Most important element of communication and contains verbal, nonverbal or written elements?

Message

7

Communication Process

Reaction given by the receiver that tells the sender that the message was either understood or more clarification is needed?

Feedback

8

Communication Process

Anything that interferes with the success of sending or receiving the message?

Noise

9

Communication Process

The type of communication tool used to send a message? Examples include e-mail, text or voice message.

Channel

10

Functions of Communication

Used to cause individuals or groups to adopt new ideas or persuade others?

Persuasion/Influence

11

Functions of Communication

Exchange facts or information with colleagues, supervisors or group members?

Information Sharing

12

Functions of Communication

Core of communication used in social interactions to express creativity? Comprises largest part of human communication?

Social/Expressive

13

Functions of Communication

Used to dictate policy, stop an activity, or give direction to ensure safety?

Command/Instruct

14

Functions of Communication

Used to resolve problems, critical to task accomplishment and group growth?

Conflict Resolution

15

Effective Communication

Senders and receivers are credible and trustworthy and credibility is created by task competence?

Effective Communication Defined

16

Effective Communication

Shared meanings needed between sender and receiver where biases could impact the communication process

Internal Factors

17

Effective Communication

Physical environment, timing issues, and noise could influence the effectiveness of this communication?

External Factors

18

Effective Communication

Confidence in the speaker is increased due to appropriate dress where oral presentation skills are polished and complete?

Professionalism

19

Increasing Communication Effectiveness

When the message is received as intended?

Increasing Communication Effectiveness - Defined

20

Increasing Communication Effectiveness

Adjusting the communication pattern to the age, cultural differences, and maturity of the audience?

Speak and Write at Audience Level

21

Increasing Communication Effectiveness

The function and reason for communication delivered at the audience level that is clear and concise?

Communicate to Share Ideas

22

Increasing Communication Effectiveness

Important that the message sent is interpreted and perceived by the receiver clearly, and can be the difference between what is being communicated and how it is understood?

Clear Intent vs. Interpretation

23

Six C's of Effective Communication

Language and message have little chance of being misunderstood?

Clear

24

Six C's of Effective Communication

Minimizes misinterpretation of the message?

Concise

25

Six C's of Effective Communication

Accurate communication?

Correct

26

Six C's of Effective Communication

Essential for the message to be fully understood?

Complete

27

Six C's of Effective Communication

Considerate of the receivers needs and enhances communication?

Courteous

28

Six C's of Effective Communication

Communication that is logical with reasoning or rationale?

Convincing

29

Miscommunication

Improperly encoded message or the choice of the channel? Could lead the receiver to misinterpret the message?

Miscommunication Defined

30

Miscommunication

Important messages should be repeated how many times to ensure it is received by the listeners?

3 Times