Chapter 5 - considerations for initial session

Question 1

Primary goal of first session

Answer 1

set the stage for coaching as an alliance to improve client’s well being

Question 2

Goal for end of warm hand-off/first interaction…

Answer 2

a) clear understanding of who coach is
b) what will happen next
c) any responsibilities prior to first session

Question 3

Rapport - blend of

Answer 3

effective verbal and nonverbal comm skills, active listening, no judgment, meeting client where they are

Question 4

Six traps in the engaging process

Answer 4

1) assessment trap – spending time asking client questions; one directional

2) expert trap – righting reflex, portraying self as expert, no help in taking ownership

3) premature focus trap – emphasize client’s concerns, not those of the coach

4) labeling trap – coach “names” the problem that needs to be fixed

5) blaming trap – client may feel guilty or feel that the coach will blame him/her for the problem

6) chat trap – too much time on small talk, rather than the agenda

Question 5

Focusing the conversation - direction paths (3)

Answer 5

CLEAR direction – SMART goals
CHOICES - agenda mapping, split tracking, reflective listening
UNCLEAR - OARS