chapter 6 Flashcards Preview

Introduction To Hospitality > chapter 6 > Flashcards

Flashcards in chapter 6 Deck (34)
Loading flashcards...
1

being on a cruise ship is like being on a floating ___________

resort

2

when was Columbus's historic voyage?

1492

3

until about the 1830s, water travel was mainly used for what three things?

immigration, trade, and war

4

who is the inventor of cruising?

The Peninsula and Oriental Steam Navigation Company (P&O)

5

when was the P&O's first cruise?

1844

6

what company built the Titanic?

the White Star Line

7

what three cruise ships did White Star Line build?

Olympic, Titanic, and Britannic

8

what was the only good thing that came out of the Titanic disaster?

the need to increase safety regulations

9

how much is the cruise industry worth?

35-billion

10

who are the three key players in the cruise industry?

Carnival Cruise Lines, Royal Caribbean Cruises, and Norwegian Cruise Line

11

who goes cruising?

cruising is now more affordable than ever, and appeals to a broad market so almost anyone can go on a cruise

12

how long is the average cruise?

7 days or less

13

what are the three types of cruise markets?

mass, middle, and luxury markets

14

mass market

consists of people with incomes in the $30,000 to $60,000 range

15

middle market

includes people with incomes of $60,000 to $80,000

16

luxury market

includes people with incomes higher than $80,000

17

regional cruises

most popular; specialize in one area such as the Caribbean or the Mediterranean

18

coastal cruises

offered in Northern Europe, the US, and Mexico; sails close to land to seek out areas not accessible to larger ships and provide a view

19

river cruises

often lack in size and luxury; feels like a small hotel. These are usually European, Russian, Chinese, etc.

20

barges

even smaller than a river cruise; these cruise Europe's inland waterways and canals. very informal. only holds about 24 people

21

steam boating

Very American; offers ways to experience American folklore and American foods

22

expeditions and natural cruises

Passengers play and active part in every aspect of the trip; involves visiting, exploring, and studying nature

23

adventure cruises

cruises that explore a number of areas including Alaska, the Amazon River, and the Orinoco

24

sail cruises

a cruise in which there is no rigid schedule, the ship is propelled by sails, and the crew takes care of all the ship's needs. helping with the sailing experience is optional

25

world cruises

a cruise that goes around the world in 3-6 months. they are for people with time and money on their hands and usually need to be booked a year in advance

26

crossings

sailing across the northern Atlantic Ocean either to or from the Americas. can last from 1-2 weeks

27

specialty and theme cruises

these are often culture rich, unique cruises based on passengers' special interests and hobbies, and high on enrichment and adventure

28

what is the highest ranking position on a cruise ship?

captain

29

hotel manager

person in charge of all hotel operations on board the ship, which consist of administration, staff, entertainment, food and beverage, dining room, and house keeping

30

what kinds of health risks can cruises pose?

noro-virus and bacteria can spread easily. passengers are encouraged to be up-to-date on vaccinations and frequently wash hands.