Chapter 6 - Professional Attitudes and Communications

Question 1

Key Terms - Age-Specific Communication

A discriminatory attitude toward the elderly that includes a belief that all elderly are ill, disabled, worthless, and unattractive

Answer 1

AGEISM

Question 2

Key Terms - Communication Skills

type of communication trait involving anger or hostility

Answer 2

AGGRESSIVENESS

Question 3

Key Terms - Special Circumstances that Affect Communication

a defect or loss of language function in which comprehension or expression of words is impaired

Answer 3

APHASIA

Question 4

Key Terms - Communication Skills

the calm, firm expression of feelings or opinions

Answer 4

ASSERTIVENESS

Question 5

Key Terms - Communication with Patients

sense of self-determination

Answer 5

AUTONOMY

Question 6

Key Terms - Age-Specific Communication

persistent or lasting condition

Answer 6

CHRONIC

Question 7

Key Terms - Communication with Patients’ Families

the identification of a condition

Answer 7

DIAGNOSIS

Question 8

Key Terms - Special Circumstances that Affect Communication

a handheld device that is placed on the external throat wall which amplifies vibrations and produces metallic toned speech

Answer 8

ELECTROLARYNX

Question 9

Key Terms - Issues of Cultural Diversity

national characteristics of individuals

Answer 9

ETHNIC

Question 10

Key Terms - Dealing with Death and Loss

“a place of shelter” - service that involves care in the home of terminally ill patients that focuses on comfort rather than intensive treatment

Answer 10

HOSPICE

Question 11

Key Terms - Dealing with Death and Loss

department that is involved with cancer treatment

Answer 11

ONCOLOGY

Question 12

Key Terms - Dealing with Death and Loss

care that provides relief, but is not intended to cure

Answer 12

PALLIATIVE

Question 13

Key Terms - Communication with Patients’ Families

a prediction of outcome

Answer 13

PROGNOSIS

Question 14

Key Terms - Issues of Cultural Diversity

a system of routines designed to provide benefit

Answer 14

REGIMEN

Question 15

Key Terms - Issues of Cultural Diversity

discrimination against someone based on their size

Answer 15

SIZEISM

Question 16

Key Terms - Communication with Patients

a process in which the health care professional consciously influences a client or helps them to a better understanding through verbal/nonverbal communication

Answer 16

THERAPEUTIC COMMUNICATION

Question 17

Key Terms - Communication with Patients

an acceptable alternative that helps patients to feel competent and involved in their care

Answer 17

VALID CHOICE

Question 18

Intro

a state of mind, an opinion, or a feeling often revealed by body position, tone of voice, or other nonverbal signals

Answer 18

ATTITUDE

Question 19

Intro

customs that express respect

Answer 19

MANNERS

Question 20

Issues of Cultural Diversity

determined by language and customs commonly observed

Answer 20

CULTURE

Question 21

Communication Skills

What are 3 common nonverbal means of communication?

Answer 21

1. Eye Contact
2. Touching
3. Appearance

Question 22

Special Circumstances that Affect Communication

why is it preferred to use an interpreter over a friend or family member?

Answer 22

they tend to add extraneous information or edit the conversation so full directions may not be fully communicated

Question 23

Special Circumstances that Affect Communication

What 2 points should be remembered when communicating with patients who are drowsy or in a stupor?

Answer 23

1. They can not be relied upon to remember instructions
2. They are not responsible for their actions or answers

Question 24

Age-Specific Communication

Communication methods for NEONATES AND INFANTS (0 - 1 Y.O.)

Answer 24

• tone of voice
• facial expression
• involve parents
• warm blanket/cuddle
• use familiar objects
• incorporate play

Question 25

# Age-Specific Communication Communication methods for TODDLERS (1 - 2 Y.O.)

Answer 25

- friendly, but firm - allow choices when possible - allow to bring a toy or blanket for security - incorporate play - use demonstrations - short and simple verbal instructions

Question 26

# Age-Specific Communication Communication methods for PRESCHOOLERS (3 - 5 Y.O.)

Answer 26

- give valid choices - explain reasons for procedure - use demonstrations - give simple answers to "why?" questions - praise and reward good behavior - don't scream over a screaming child

Question 27

# Age-Specific Communication Communication methods for SCHOOL AGED (6 - 12 Y.O.)

Answer 27

- be specific in descriptions - be honest about pain/discomfort - use demonstrations

Question 28

# Age-Specific Communication Communication methods for ADOLESCENTS (13 - 18 Y.O.)

Answer 28

- show special sensitivity to emotions - involve in decision making - respect modesty/privacy - thoroughly explain and use medical terminology

Question 29

# Age-Specific Communication Communication methods for YOUNG ADULTS (19 - 45 Y.O)

Answer 29

- involve them and their partners in decisions - tailor instructions to their level of understanding

Question 30

# Age-Specific Communication Communication methods for MIDDLE ADULTS (46 - 64 Y.O.)

Answer 30

- less tolerant of heat and cold - loss of some functions like hearing/vision - allow choices and involvement - evaluate needs on an individual basis

Question 31

# Age-Specific Communication Communication methods for LATE ADULT (65-79 Y.O.) and OLD ADULT (80+ Y.O.)

Answer 31

- may have sensory defecits - provide good light - make sure they have access to all aids needed - keep instructions simple - provide valid choices

Question 32

# Patient Education When are the best times to provide patient education in the radiology department?

Answer 32

* During the explanation of procedures * While responding to patient concerns * As part of the instructions needed to prepare for a procedure * During instruction for follow-up care

Question 33

# Dealing with Death and Loss What are the 5 stages of the grieving process?

Answer 33

- Denial - Anger - Bargaining - Depression - Acceptance

Question 34

# Review Which of the following terms best describes assertive behavior? A. Forceful B. Persuasive C. Firm D. Argumentative

Answer 34

C

Question 35

# Review When instructions are given to a non–English-speaking patient, it is best to: A. speak English slowly and firmly B. use a sympathetic family member who speaks English C. draw detailed pictures D. use a trained interpreter

Answer 35

D

Question 36

# Review Deaf patients and hearing impaired patients differ in that the deaf patients: A. will not respond to sounds outside their field of vision B. may use ASL as their primary means of communication C. often move socially within a deaf community D. all of the above

Answer 36

D

Question 37

# Review When dealing with a hostile patient it is important to: A. gain control of the situation with a loud, firm voice B. use nonverbal behavior to show disapproval C. limit confusion by dealing with the situation alone D. ask for help before the situation escalates

Answer 37

D

Question 38

# Review Which of the following statements is true with respect to individuals with decreased levels of consciousness? A. They are not responsible for their actions or answers B. They are likely to be violent when regaining consciousness C. They cannot hear while unconscious D. They do not need help going to the bathroom

Answer 38

A

Question 39

# Review When dealing with preschool children, it is important to: A. calm them by giving them many choices B. let them know who is in charge C. keep directions simple, direct, and honest D. tell a crying child, “Stop that, or we can’t take all the pictures!”

Answer 39

C

Question 40

# Review Grief caused by death or loss may be characterized by expressions of: A. anger B. denial C. depression D. all of the above

Answer 40

D

Question 41

# Review Cultural differences can result in differing perceptions of which of the following behaviors? A. Eye contact B. A casual hug C. A loud, firm voice D. All of the above

Answer 41

D

Question 42

# Review The onset of chronic conditions is most common during which of the following life stages? A. Adolescence B. Young adult C. Middle adult D. Old adult

Answer 42

C

Question 43

# Review Which of the following characteristics is not typical of adolescents? A. They tend to move at a slower pace B. They fear threats to their physical appearance C. Modesty and privacy are of paramount importance D. They are capable of understanding abstract concepts

Answer 43

A