Chapter 7 Flashcards Preview

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Flashcards in Chapter 7 Deck (27)
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1
Q

Order-To-Cash Process

A

The process associated with selling a product or service

2
Q

Procure-To-Pay Process

A

The process associated with procuring goods from external vendors

3
Q

Make-To-Stock Process

A

Goods are produced based on forecasts and are stocked in a warehouse; sales orders are then fulfilled from inventory

4
Q

Make-To-Order Process

A

Raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received

5
Q

Core Activities

A

Include inbound logistics, operations and manufacturing, outbound logistics, marketing and sales, and customer service

6
Q

Support Activities

A
  • Business activities that enable the primary activities to take place
  • Include administrative activities, infrastructure, human resources, technology development, and procurement
7
Q

Value System

A

Information flows from one company’s value chain to another companies value chain

8
Q

Upstream Information Flow

A

Consists of information that is received from another ogranization

9
Q

Downstream Information Flow

A

Information that is produced by a company and sent along to another organization

10
Q

Stand-Alone Applications

A

Systems that focus on the specific needs of individual departments are typically not designed to communicate with other systems in the organizations

11
Q

Legacy Systems

A

Systems that are either fast approaching or beyond the end of their useful life within the organization

12
Q

Enterprise-Wide Information System (Enterprise System)

A

An integrated suit of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company wide basis using one large database

13
Q

Internally Focused System

A

Support functional areas, business processes, and decision making within an organization

14
Q

Externally Focused Systems

A

Coordinate processes with customers, suppliers, business partners, and others who operate outside an organization’s boundaries

15
Q

Inter-organizational System (IOS)

A

A system that communicates across organizational boundaries

16
Q

Packaged Software (Off-The-Shelf Software)

A

Applications written by third-party vendors for the needs of many different users and organizations

17
Q

Custom Software

A

Applications that are designed and developed exclusively for a specific organization

18
Q

Modules

A
  • Components that can be selected and implemented as needed

- Each module is designed to replace a legacy system

19
Q

Vanilla Version

A

The features and modules that an enterprise system comes with out of the box

20
Q

Customization

A

Provides either additional software that is integrated with the enterprise system or consists of direct changes to the vanilla application itself

21
Q

Best Practices

A

Reflect the techniques and processes identified with experience and research that have consistently shown results superior to those achieved with other means

22
Q

Business Process Management

A

Systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes to achieve dramatic improvements in one or more performance measures

23
Q

Enterprise Resource Planning (ERP)

A

Applications that integrate business activities across departmental boundaries

24
Q

ERP Core Requirements

A

Support the important internal activities of the organization for producing their products and services

25
Q

ERP Extended Components

A

Support the primary external activities of the organization for dealing with suppliers and customers

26
Q

Service-Oriented Architecture (SOA)

A

Business processes are broken down into individual components

27
Q

Web Services

A

Allow data to be accessed without intimate knowledge of other organizations’ systems, enabling machine-to-machine interaction over the internet