Chapter 7

Question 1

Conversation

Answer 1

A joint activity in which two or more people use language and non verbal signals to communicate interactively

Question 2

One-way conversations

Answer 2

The speaker monopolizes conversation and receiver is a passive participant provides nonverbal feedback

Question 3

Two-way conversations

Answer 3

Both partners are mutually involved, actively talking, providing nonverbal feedback and listening

Question 4

Cooperative conversations

Answer 4

Partners are mutually interested in the contributions of all

Question 5

Competitive conversations

Answer 5

Partners are more concerned with their points of view than others

Question 6

Dialogue

Answer 6

Participants to exchange information and build relationships with each other

Question 7

Discourse

Answer 7

Sender transmits information to the receiver

Question 8

Debate

Answer 8

Win an argument or persuade someone to change their thoughts, values, beliefs, and behaviors

Question 9

Diatribe

Answer 9

Express emotions, browbeat those that disagree, and/or inspire others with the same perspective

Question 10

Self disclosure

Answer 10

The act of verbally or non verbally revealing information about oneself to other people. Reduces the level of uncertainty

Question 11

Persona

Answer 11

A face or front an individual puts on in social situations

Question 12

Façade

Answer 12

A false appearance hiding what someone is truly like

Question 13

Self- descriptions

Answer 13

Talking about oneself in the way we want others to see us

Question 14

Accounts

Answer 14

Explaining oneself in a way designed to minimize or justify the perceived severity of an undesirable situation

Question 15

Apologies

Answer 15

Admitting that one has done something wrong while attempting to downplay the severity of the incident

Question 16

Entitlements

Answer 16

Designed to maximize an individual’s apparent responsibility for an event

Question 17

Enhancement

Answer 17

Designed to maximize the favorability of an event itself

Question 18

Flattery

Answer 18

The use of compliments to persuade another individual to like someone more

Question 19

Favors

Answer 19

Doing something nice for someone to gain that persons approval

Question 20

Social penetration theory

Answer 20

Explains how individuals gradually become more intimate as individuals self disclose more and those self disclosures become more intimate

Question 21

Hearing

Answer 21

A passive physiological process
The perception of sound by detecting vibrations through the ear

Question 22

Listening

Answer 22

A complex psychological process
The process of physically hearing, interpreting that sound and understanding the significance of it

Question 23

Critical listening

Answer 23

Careful, systematic thinking and reasoning
Used to determine if a message makes sense in light of the factual evidence

Question 24

Discriminative listening

Answer 24

Distinguishing between stimuli to determine what you should pay attention to

Question 25

Comprehensive listening

Answer 25

Use of discrimination skills in order to understand and remember what the speaker is saying

Question 26

Therapeutic listening

Answer 26

An individual serves as a sounding board for another person

Question 27

Critical listening

Answer 27

An individual carefully analyzes thre message sent in order to determine the acceptability or validity of the message

Question 28

Appreciative listening

Answer 28

The act of listening for pleasure or enjoyment

Question 29

Types of listening responses

Answer 29

Silent Questioning Paraphrasing Empathizing Supporting