Chapter 9 Flashcards
(19 cards)
Disagreement
A difference of opinion between two or more people or groups of people
Argument
A verbal exchange between two or more people who have different opinions on a given subject or subjects
Tolerance for disagreements
The degree to which an individual can openly discuss differing opinions without feeling personally attacked or confronted
High tolerance for disagreement
People easily discuss opinions and arguments are normal
Low tolerance for disagreement
People feel personally attacked and their opinion devalued
Conflict
An interactive process occurring when conscious beings have opposing or incompatible actions, beliefs, goals, ideas, motives, needs, objectives, obligations, resources, and/or values
Perspective 1: conflicts are disruptions in the normal workings of a system and should be avoided
Conflict is negative and inherently destructive
Conflicts are only manageable and disagreements should be avoided
Substantial disagreement
A disagreement about a specific topic or issue
Procedural disagreement
A disagreement about how a decision should be reached or a policy should be implemented
Perspective 2: it’s a normal part of human communication
Managing and overcoming conflict is a foundational building block of relationships
Conflict helps relationships become stronger and healthier
Conflict is neither good nor bad
Conflict can be constructive or destructive to a relationship
How does conflict negatively affect relationships?
Decreased liking, decreased care about one’s partner, increased desire to end the relationship, increased relational apathy, increased revenge-seeking behavior, increased aggressiveness or conflict avoidance
Emotions
An individuals physical reaction to stimuli in the outside environment
Everyone is entitled to their own emotions but individuals can alter their own emotions
Objectively measured by blood flow brain activity and nonverbal reactions
Feelings
The responses to thoughts and interpretations given to emotions based on experiences, memory, expectations, and personality
You statements
Moralistic judgements where one implies the wrongness or badness of another person and the way they have behaved
Relational needs
Autonomy
Celebration
Play
Spiritual communion
Physical nurturance
Integrity
Interdependence
Compliance
Influencing through rewards or punishments
Identification
Influencing a person by identifying with them
Internalization
Influencing by accepting a persons attitudes, values, or behaviors as your own
STLC conflict model
Stop: physically and/or mentally take time to be present within the conflict
Think: consider the conflict itself and what one is communicating, consider possible causes and outcomes
Listen: suspend one’s judgement in order to accurately interpret the others message
Communicate: dependent upon the successful completion of prior steps and is the hardest component of conflict
