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Flashcards in Chapter 7 Deck (28):
1

Power

A capacity that A has to influence the behaviour of B so that B acts in accordance to A's wishes

2

Dependency

B's relationship to A when A processes something that B needs

3

Coercive Power

Power based on fear

4

Reward Power

Power based on the ability to provide benefits or rewards to people.

5

Legitimate Power

Power based on relative position in the organizational hierarchy

6

Expert Power

Power based on a person's experience or knowledge

7

Referent Power

You like the person and enjoy doing things for him/her

8

Information Power

The person has data or knowledge that you need

9

Commitment

The person is enthusiastic about the request and carries out the task

10

Compliance

Person begrudgingly goes along with task, puts in minimal effort.

11

Resistance

The person is opposed to the request and tries to avoid it.

12

What powers are least effective?

Coercive, Legitimate and Reward but they are the easiest to implement.

13

What powers are most effective?

Referent/ Expert

14

Importance in Dependency

The things you control must be important

15

Scarcity in Dependency

A resource must be perceived as scarce

16

Non-Substituability

The resource cannot be substituted with something else

17

Empowerment

The freedom and ability of employees to make decisions and commitments

18

What are the 9 influence tactics?

Rational Persuasion, Inspirational appeals, Consultation , Ingratiation, Personal Appeals, Exchange, Coalition Tactics, Pressure, Legitimating Tactics

19

What are the conditions for true empowerment?

1. there must be a clear definition of values and and mission of the company
2. Company must help employees acquire the relevant skills
3. Employees need to be supported in there decision making and not criticized when they try to do something extraordinary
4. Employees need to be recognized for there effort

20

Sense of self determination (Characteristics of empowered people)

Free to choose how to do your work; not micromanaged

21

Sense of Meaning (characteristics of empowered people)

Employees feel that there work is important to them; they care about what they are doing

22

Sense of competence (characteristics of empowered people)

employees confident about there ability to perform a task;

23

Sense of impact (characteristics of empowered people)e

employees believe they can influence their work; others listen to them

24

Political behaviour

activities that influence, or attempt to influence the distribution of advantages and disadvantages within the organization.

25

What are the types of political activity?

Attacking or blaming others, Using information, managing impressions, building support for ideas, praising others, building coalitions, associating with influential people, creating obligations

26

Impression management

Process of individuals attempting to influence others impressions of them

27

Self- promotion

promoting one's accomplishments

28

ingratiation (job interview approach)

Complimenting the interviewer and finding areas of agreement