Flashcards in Chapter 7 Deck (28):
A capacity that A has to influence the behaviour of B so that B acts in accordance to A's wishes
B's relationship to A when A processes something that B needs
Power based on fear
Power based on the ability to provide benefits or rewards to people.
Power based on relative position in the organizational hierarchy
Power based on a person's experience or knowledge
You like the person and enjoy doing things for him/her
The person has data or knowledge that you need
The person is enthusiastic about the request and carries out the task
Person begrudgingly goes along with task, puts in minimal effort.
The person is opposed to the request and tries to avoid it.
What powers are least effective?
Coercive, Legitimate and Reward but they are the easiest to implement.
What powers are most effective?
Importance in Dependency
The things you control must be important
Scarcity in Dependency
A resource must be perceived as scarce
The resource cannot be substituted with something else
The freedom and ability of employees to make decisions and commitments
What are the 9 influence tactics?
Rational Persuasion, Inspirational appeals, Consultation , Ingratiation, Personal Appeals, Exchange, Coalition Tactics, Pressure, Legitimating Tactics
What are the conditions for true empowerment?
1. there must be a clear definition of values and and mission of the company
2. Company must help employees acquire the relevant skills
3. Employees need to be supported in there decision making and not criticized when they try to do something extraordinary
4. Employees need to be recognized for there effort
Sense of self determination (Characteristics of empowered people)
Free to choose how to do your work; not micromanaged
Sense of Meaning (characteristics of empowered people)
Employees feel that there work is important to them; they care about what they are doing
Sense of competence (characteristics of empowered people)
employees confident about there ability to perform a task;
Sense of impact (characteristics of empowered people)e
employees believe they can influence their work; others listen to them
activities that influence, or attempt to influence the distribution of advantages and disadvantages within the organization.
What are the types of political activity?
Attacking or blaming others, Using information, managing impressions, building support for ideas, praising others, building coalitions, associating with influential people, creating obligations
Process of individuals attempting to influence others impressions of them
promoting one's accomplishments