Chapter 7 and Appendix

Question 1

Abusive Manner

Answer 1

Treating others with conduct that may result in harm, fear, humiliation, manipulation, or exploitation. For example, berating a project team member in front of the team because they have taken longer than expected to complete a project assignment may be considered humiliation.

Question 2

Conflict of Interest

Answer 2

A situation in which a project manager may have two competing duties of loyalty. For example, purchasing software from a relative may benefit the relative, but it may do harm to the performing organization.

Question 3

Dignity

Answer 3

The quality of being worthy of respect and esteem as human beings and right bearers in the world.

Question 4

Diligence

Answer 4

The quality of being dedicated, careful, conscientious, and consistently committed to one’s best effort in being a professional project manager.

Question 5

Duty of Loyalty

Answer 5

A project manager’s responsibility to be loyal to another person, organization, or vendor with whom the project manager is affiliated. For example, a project manager has a duty of loyalty to promote the best interests of their employer rather than the best interests of a vendor.

Question 6

Verbal Abuse

Answer 6

Language (including that used in online communication) that demeans, humiliates, or insults. Verbal abuse is a type of emotional abuse because it may cause the victim emotional, cultural, or spiritual harm. Given that project managers work with people of many cultures and beliefs, it is important to recognize that personal remarks about appearance, behavior, language, beliefs, religious practices, and so on may be distressing. Behaviors such as sarcasm, teasing, swearing, or threatening are examples of behaviors that may be considered verbal or emotional abuse.

Question 7

Business Rule

Answer 7

A statement that describes a specific aspect of the organization’s operations, such as a policy, regulation, or guideline. Business rules are used to guide and govern the behavior of the organization and its employees.

Question 8

Facilitated Workshop

Answer 8

A meeting in which a facilitator guides a group of people through a structured process to achieve a specific goal. The facilitator is responsible for keeping the group on track, ensuring that everyone participates, and helping the group to reach consensus.

Question 9

Functional Requirements (FR)

Answer 9

Describe what the system or product is expected to do or accomplish. Functional requirements specify the features, functions, and capabilities that are required to meet the needs of the end users and are typically described in terms of inputs, processes, and outputs. Examples are data inputs and outputs, user interface, and audit tracking.

Question 10

Nonfunctional Requirements (NFR)

Answer 10

Conditions that do not directly relate to the behavior or functionality of the solution, but rather describe the manner or technical characteristics in which the functional requirements are provided and operate when implemented as capabilities. Examples are speed, security, appearance, and taste